Cafe Madeleine — Restaurant in Yan Nawa Subdistrict

World-Class Croissants, but a Frustrating Experience Otherwise

Let’s start with the one undeniable highlight: the croissants. They are nothing short of spectacular—better than those found in many of Europe’s most celebrated bakeries. Fantastic Job! Die Getränke sind gut aber definitiv nichts besonders. But that’s where the praise ends. Beyond the pastries, this café is a masterclass in disappointment, hypocrisy, and poor service.

A “Pet-Friendly” Lie

One of the most absurd aspects of this place is its so-called pet-friendly policy. How can a café that is part of a pet-friendly hotel outright ban pets? It’s misleading, dishonest, and frankly laughable. You can brand yourself however you like, but if a guest can’t even bring their small dog inside, the claim is nothing more than marketing nonsense.

Blatant Double Standards: Influencers vs. Regular Guests

If you happen to be a Thai influencer, congratulations—you have free rein to set up tripods, lights, and film as if the café were your personal studio. If you’re a foreigner? Expect to be shut down immediately. This level of selective enforcement isn’t just frustrating; it’s offensive.

It’s infuriating to watch groups of well-dressed locals—who clearly aren’t hotel or residence guests—turn the place into a full-blown production set, while I, as a non-Thai, get reprimanded for simply walking in with a GoPro. It’s an unspoken but painfully obvious bias, and quite frankly, it reeks of discrimination.

Service? What Service?

The only time the café runs smoothly is when the manager is present. She is professional, competent, and seemingly the only one who actually knows how to run the place. The moment she leaves, the entire staff transforms into a chaotic mess—confused, indifferent, and utterly unbothered by the existence of customers.

Getting someone’s attention feels like an impossible task. Orders take forever, responsibilities are passed around like a hot potato, and the overall atmosphere shifts from “luxury café” to “random corner store staffed by people who don’t care.”

Customization? Not Here.

In Thailand, being able to choose your drink’s sweetness level is standard. Not here. I was told that all drinks are made with a pre-mixed syrup, so customization isn’t possible. How difficult is it to offer different sweetness levels? If tiny street vendors selling bubble tea for a fraction of the price can figure it out, why can’t this supposedly premium café?

Unacceptable Wait Times

For a place that wasn’t even busy, waiting over 10 minutes for a single coffee is beyond unacceptable. What exactly were they doing? Roasting the beans by hand? Flying them in from another country? The inefficiency is almost comical.

Limited Menu, Prime Location – Wasted Potential

The menu is disappointingly small, which wouldn’t be a problem if the existing options were executed flawlessly. They’re not. The only real advantage of this place is its location, which is undoubtedly excellent—but what good is a great location if the experience inside is this frustrating?

Final Verdict: Style Over Substance

This café is a perfect example of style over substance. It looks luxurious, serves world-class croissants, and sits in a prime location, but behind the polished exterior lies a frustrating, inconsistent, and at times outright discriminatory experience. If you value good service, fairness, and efficiency, this is not the...

I did search before I came here. So decided to visit.

Somehow, what I think is same as below.

Bread and beverage : It was same as what I used to have so far. Not bad.. Not really impressive... I recommend crossaint(plain.. Chocolate whatever) but if you would like to try similar level... "James(Bakery shop)" might be slightly better.

Hot chocolate with mashimellow(?) was... A bit sweet. You better try Starbucks hot chocolate with mashimellow.

Mood : It must be on day time. Quite dark in the evening. Above all, the thing I feel dsappointed was... Too small scale shop. No matter what photo you see... The mood here would be poorer than you think. The good thing is... You could walk around in a hotel.

Price : More expensive than the bakery shop you used to have. However it would be common as hotel price.

Service : Manager was good. Overall staffs ars average.

General review : The number of bread n beverage is quite limited to choose. Above all... Taste is not over your expectation. If you could see someone's review("Bakery here is nice" ), I think they do not have chances to go through quality...

Newly opened cute little cafe specialising in pastries, cakes and coffees. Cute cozy comfy decorations. Perfect for business meetings, friends afternoon hangout, breakfast or a simple cup of coffee.

Their croissants are die to for. Any croissants should definitely come try. Other than pastries, they have sandwiches and few cold cuts as well. What I really is that they have healthy salad and yoghurt as well. Anyone also looking for a healthy meal, well it can found right here.

The disadvantage for this place though is that they have very limited seating. During afternoon, there is no point sitting outside as its very hot. So expect to have no seat when you go there.

Recommendation for the restaurant is that they should have online delivery service for people who do not want to...