The Grill at Grace Bay Club — Restaurant in Providenciales

I’ve had many lunch dates at The Grill at Grace Bay Club, and the consistent takeaway from those experiences has unfortunately been the lack of attentive service. While I’ve dined at several other Grace Bay restaurants, this particular venue stands out as needing the most improvement in that regard.

There were multiple occasions where servers were largely absent, failed to follow through on requests, or simply didn’t bring basic necessities to the table—even after several reminders. Something as simple as soy sauce for sushi was somehow overlooked.

I’ve sat waiting 20–30 minutes on days when the restaurant was nearly empty, with several staff visible on the floor but seemingly more engaged in socializing than guest service. It’s difficult to believe this kind of service exists at one of the island’s premier locations—but I’ve seen it firsthand.

The setting itself is undeniably beautiful, but the service experience doesn’t match. At times, I’ve even found myself preferring the service at the Ritz—despite the fact that the Ritz-Carlton in Turks lacks the vibrancy and warmth I’m accustomed to; it’s quite sterile, by comparison.

On a positive note, the restaurant manager I encountered during a few visits was absolutely exceptional. I believe he’s Bajan and has an impressive background. However, I couldn't help but feel there was a lack of support from the team—possibly even intentional resistance, perhaps due to him being an outsider.

As someone who has worked at some of the world’s top establishments—and as one of the few Caribbean-born Guest Relations Managers in New York City—I would be honored to offer my on-site guest services expertise to The Grill. I’d genuinely consider returning to Turks just to help elevate your service experience. If there’s interest, I’d love to know where I can...

The Grill at Grace Bay Club in Providenciales provides a mixed experience deserving of a three-star rating. Let's start with the positives—the food was good, and the little service we received was satisfactory. The dishes offered were enjoyable, and the staff was attentive when present.

However, there were notable drawbacks that led to the three-star rating. We visited for brunch at 10:45, expecting an unlimited brunch experience as advertised. Unfortunately, we were charged for the unlimited option without being informed that they were closing soon. This lack of communication left us disappointed and feeling like we didn't get our money's worth.

To make matters worse, we were only able to grab one plate of food before realizing that everything had been put away when we tried to get seconds. It felt like a missed opportunity to fully enjoy the brunch experience we had hoped for, leaving us feeling shortchanged.

While The Grill at Grace Bay Club offers good food and decent service, the lack of communication and limited time for the unlimited brunch option significantly impacted our overall experience. It's important to note these aspects before making a reservation,...

This place was fantastic to eat at. We stayed at an Airbnb very close and walked to this restaurant for a late dinner/dessert. They quickly sat us with a beautiful view of the ocean. Our waiter Tavares was amazing. He was very personable, gave great recommendations, and info about the island with recommendation. Bread came out quickly, and was very warm and fresh. They kept our water in an ice bucket table side to keep it cold. Our pizza we ordered came out fast as well, and tasted great. The dough was fresh and cooked to perfection. We shared the pizza as it was enough for us two. We then got desserts since it was my birthday the next day and they brought them out well prepared. It said Happy Birthday on my plate and was comped for the occasion. A very nice gesture. Overall, this was a great experience.

Pro tip: Infinite is the restaurant next door. You can hear the music from Infinite at The Grill, but pay less money for the food if you want to save. We thought The Grill was perfect with a great atmosphere and...