توب فلافل Top Falafel — Restaurant in Birmingham

You changed my life! Okay backstory, it’s my first time in Birmingham, and the excitement of the trip starved me. It was Friday night and omg all the restaurants in the area were so busy, so my husband and I decided to go back to the hotel and JustEat it. Then we saw Top Falafel along the way: I’m all over that! Falafel me up, bros! There was a queue but service was fast - and I know fast because we have a very impatient toddler. We ordered the falafel wrap and then had chips, water, some baklava (“so good, so much better than a snickers bar IMO” - husband) and a Crystal hot sauce. Yeah, THE Crystal hot sauce from America - can’t get that from Tesco, you know? I’m have an aversion from hot and spicy food but my husband loves it, so my wrap didn’t have hot sauce in it. Anyway, fast forward to our hotel where we ate it, the chips weren’t soggy - they were divine! What the — hands down, best chips. Then the wrap itself was sublime. I’m so glad McDonald’s was full. Here was a perfect, healthy, fresh and tasty wrap. Omg what was that pink pickle? It’s so crunchy and the falafel itself is so delicious. So soft but not crumbly, it’s fresh. It’s so good you can taste the care put in it. But the life changing moment was when my husband convinced me to try it with the Crystal. Damn I’m so glad I braved up to it. It’s next level gooooooood! There’s a reason why they sell it, it takes the wraps into another dimension! It’s not hot but flavorful, it highlights the flavors of the wrap. I mean, you gotta try it. Yeah so I’m Team Hot Sauce now. Thank you, Top Falafel. Will make sure to visit you every time I’m...

Was treated as a thief!!!!

I ordered 2 falafel and halloumi wrap and a 10 piece falafel!

As there was no sauce or anything, I thought to add some sauces.

Mind you, there was sauces on the shelf, Nowhere it was mentioned not to touch!

As a normal human, I took the bottle and was trying to add, From inside the person started to shout Brother what are you doing?

I said adding sauce, he looked at me as if I'm looting something and made me feel so so low, even after saying "sorry i didn't know", he made me think as if ive stolen something! I gave the bottle and he then added me some sauce.

I've visited so many kabab/falafel shops, no where they have said not to take sauce!

And remember it was not mentioned anywhere not to touch!

Food was good, loved it. But humiliating your customers???

Never visiting again!

Edit after your reply: So you are saying you don't even know the difference between shouting and informing? Also you have replied after 4 weeks, but u reply for every other comments on a daily basis, this means so many things and being honest isn't one. Accept the fact you or your staff did this, apologise and move on.

If possible train your staff to treat your coustomer well.

About kiosk, as i mentioned before it was on the right side of your cart, and there was NO MENTION about...

Been getting falafel from these guys for years and it's always been good, but today I saw the owner (the cheerful guy who's usually serving at lunchtime) say to a teenage girl - probably about 17 - "give me a little kiss" before giving her her wrap. She seemed really uncomfortable. I've seen him whisper something to a pair of young girls before but gave him the benefit of the doubt as I didn't know what he said.

Since I know you'll probably read this: please don't do this ever again. Even if you mean it "as a joke" it's sexual harassment and completely unacceptable. I hope to god you don't treat your female employees or the other women in your...