SOHO Coffee Bullring — Restaurant in Birmingham

Went there to seat by the window and experience the best coffee. Ladies serving were patient polite but clueless, not knowing how to serve a cold matcha with a strong coffee shot i it, not asking me how I wanted the other iced coffee, which my request was very simple but they went straight to create that awful overcomplicated iced coffee on their menu full of syrup and artificial foams. An iced coffee should just have strong portion of coffee and foamed milk on top. That's it. Half gallon of watery milk in it should be optional. And for the price we customers should be able to choose how we want our coffee. I avoid all big places were the coffee menus are set. I have been doing that for the past 30 years. I came to that place cause it was not another chain coffee degradation. Anyhow, the table was too low in front of the window, the chairs too. The window was covered in filth. You can tell was never cleaned. The croissant somehow managed to have a hair on it, and the music sounded like heart radio (vomit) which i think it wad the worst part. So not wasn't much different from "another chain" place...not cosy, not personal, not vibrant, my brownie was another overpriced brownie like any other, same as my matcha, same as everything there from start to finish...we looked everywhere in Birmingham for something different and was disappointed...not coming back. So much money...

Very disappointed with how management have treated staff here . Not giving anyone notice and telling a staff member that that day was there last day was disgusting. We have been coming for months and Steve was an absolute delight and a pleasure to see when me and the family came in. He actively kept the tables clear and his customer service was out of this world. He alway made sure everywhere was spotless whilst everyone else was on there phones chatting behind the counter. We were disappointed when this happened. We were there at the start and he was employed with a zero hr contract . I'm sorry to say you've let one of the the best team member go. Me and my family of 7 will not be returning again because if that's how you treat staff infrount of paying customers I'd hate to know what you do behind closed doors.

The place since Serena left is going to the dogs . I only kept going because of the one nice staff member and now he's gone .

100% do not recommend unless you want dirty tables , stale food and...

I've been to this place a few times by myself. I've always enjoyed the food and the atmosphere. Today I bought my partner this morning for the first time, unfortunately the service was terrible. We ordered two teas, full breakfast and a Sonut. We were the 3rd customers in the venue around 9.15am. After 30mins, we were left wondering where our order went. We saw that the lady serving the food was going up to random subsequent customers who had only just sat down and started serving them the breakfasts we had ordered 30 mins prior. I went up to the counter and they said they'll do it for me now but they also lead me to believe that the order had gotten misplaced as the lady making the food started to fumble around with the order receipts on the oven doors. After 40mins we finally had our breakfast, only after we had reminded them. We ordered a further two teas and the lady gave us one of the four cups of teas for free. I don't think I'll come here again. There was no structure in how the...