Caffè Nero — Restaurant in Coventry

Today I just experienced a very bad behaviour from the two ladies staff. They didn't want to give a stamp for bringing my own cup as they says the rule changes as I used a voucher. Even by proving from the customer service chat on the 4th of September with Tracey it is wrong as it is bracking their sustainability policy they both didn't want to listen. Very poor experience. Here the chat with official customer service from Café Nero : Tracy Law (Caffè Nero)

Sep 4, 2024, 15:53 GMT+1

Hi

Thank you for your email

I can confirm this is not correct you can still get a stamp when you have your own cup. Kind Regards

Tracy Customer Support Caffè Nero Group Ltd

My question:

Hi,

I want to confirm if it's true that the stamp for the own cup won't be given anymore starting this week when using a voucher (external vouchers e.g. Vitality, not the ones after a full loyalty card).

Any clarification would be really...

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