Selminas Restaurant & Bar — Restaurant in Coventry

I normally do not write reviews, however I felt compelled to write of the poor experience we had today and the genuine feeling of being felt as 2nd class people in the restaurant. We arrived a little early (5:30), excited to visit the restaurant for the 1st time, as we were the only arriving at that moment and given the time there appeared to be plenty of space on the ground floor. There were a number of staff waiting for near the kitchen and I managed to make eye contact with one who promoted the maitre d' (who was her phone) to make her aware of us coming in. She looked up from her phone made eye contact and promptly returned to her phone. We all smiled and had a little joke between us on the approach. After a minute or so the maitre d' came and we apologised for being early, explained we had made a reservation for 3 at 5:40, meanwhile further customer entered. After a short while the maitre d' and minimal engagement with us, instructed the waiter to take us to our table, which was on the 1st. The restaurant on the 1st floor was completely empty and not content with places us upstairs we in the far corner table under a very low wooden beam, having us bend to our mid-waist to get to the table. The waiter was v apologetic and assured us he would be back shortly. We waited for a period, noticed all other people who entered the restaurant were seated downstairs, so we decided to simply limbo under the beam once more and quietly leave the restaurant. We all reflected on the experience had and expressed the feelings felt. The feeling of being considered as a 2nd class citizen in 21st century UK, is that we were the only brown faced people in the restaurant and not only were we relegated to the dine alone upstairs, but placed in the most isolated table in a room that was completely empty. I truly hope that was not the intention of the maitre d', but it was clear she knew what she was doing. So we all went back home to Leamington spa and had a lovely...

This restaurant only has good reviews as it holds the monopoly on this type of food, not because the food is actually exceptional or has quality customer service. I went with my disabled mother for my birthday. We called ahead to notify the restaurant that we were going to be late due to an issue around her disability. My mother struggles to walk and was using her cane and though there were empty tables for 2 downstairs we were made to climb very narrow, steep stairs to an over crowded loft room where we were sat next to an open door that was inches away from my mother sitting at our table. The waiter (another member of staff) was also incredibly rude and continued to rush us through our meal. Pleasantries like, "Is everything alright with your meal? Would you like another drink?" were not afforded to us. When the happy birthday music was played, I said to my mother that it must be for me. The waiter interrupted our conversation to tell me it was for a table downstairs. Being from Texas and having grown up around a strong Mexican and Spanish influence, we were disappointed by one of the main dishes, chimichangas to be filled with rice and served over chips. This was a triple complex carb overload, fajita bread, potatoes, and rice! I was expecting my chicken delicacy to be filled with creamy cheese, beans, chicken and vegetables. If you're just stopping for a quick bite, I'd suggest the cheesy chipotle wings and nachos which were amazing, but other than that I wouldn't rate them. The restaurant is so small; the table legs are awfully placed centrally so it is impossible to sit comfortably. Normally a good cocktail makes all the bad go away, but in this instance it didn't. We took our money and spent around £100 up the road on drinks at the Telegraph hotel instead. I won't be going back to dine as the staff are rude and the food is generic. No photos as I don't wish to remember how they tried to ruin...

The tapas starters were fantastic - my 2 stars does not relate to them, but the main course. We had chicken fajitas for our main and were horrified that the chicken was gristly Pieces of chicken thigh meat. I’ve never experienced anything like it and only ever been served lean chicken breast strips with fajitas in the past. Neither of us were able to eat the food and I did mention this to the waitress who said she’d speak to the Manager. We had been placed upstairs on a table for two right by the door and the waitress station which was very cramped and we felt that we were being watched all the time. Not a very comfortable experience. We did ask if we could move to another table for two and we were told we couldn’t because it was already booked. My friend asked with the bill when I had gone to visit the ladies room and when I returned, the waitress was standing by the table so I asked her what the Manager had said about the food which we had not been able to eat - She then said oh yes, sorry I can take £7 off the bill. By this time the restaurant was full and we did not wish to make a scene so paid the bill and gave the £7 discount as a tip to the waitress which I thought was more than fair in the circumstances. I then emailed the restaurant to raise a complaint and never received a response which only leads me to believe that they simply don’t care. I’m not sure if the popularity of this place is just because it’s the only Mexican Themed restaurant in Coventry (except las iguanas but I mean independent restaurants), however it simply doesn’t cut it for me and the really poor quality and even worse customer service has made me determined never to return. So very, very disappointed in the lack of communication. On reflection, we should have refused to pay the bill as I’m sure that would’ve got the...