Caffè Nero — Restaurant in England

Was once a lovely place with good friendly staff. Sadly now there new members and it has really gone down hill. Constant signs saying due to unforeseen circumstances we are opening 15 mins late, or I'm sorry the coffee machine is still warming up, would you mind waiting 15 mins? Perhaps as staff get there on time yourselves! Go one day and get a cup of air next day go and get a drink that is too weak, it's like a lottery of what drink your going to get. That's if the they get it correct in the first place. Three to four new employees have made this once great place into nothing more than an overpriced slum. It once had regulars, now you see they have gone to the other Nero shop or Starbucks or Costa near by. It shouldn't and needn't have been like this. After a loyal customer for years, it's no longer acceptable. You can't keep increasing the price whilst the standard keeps decreasing. I don't even think they have the will or want to change it. I get the feeling some of the baristas don't really care or know they are running it into the ground. Perhaps they'll only realise when they've lost all their customers, sadly I fear even then the penny won't drop. Avoid, especially at the moment. May try again in a few months and give them a chance to...

I’ve been using this coffee shop since it’s opening and in all the time I’ve never had such bad service as I’ve had the last couple of months, couple of the female staff are so rude have no customer service skills, and seem to think they can serve people coffee that tastes burnt and muddy. And talk to customers in such a bad manner. First it was burnt tasting coffee’s and then it was getting my orders wrong. Now it’s bad attitude. Two women yesterday one blonde one brunette both really bad attitudes, one woman shouting at customers like it’s cattle and the other clearly not listening to customers orders getting them wrong and when told the order was for a takeaway the member of staff blamed the customer in front of a line of people, and frankly it was really bad taste. So rude. So meny people are complaining about there bad attitudes but nobody puts a review so here I am. Get a better attitude and customer service skills or get a new job! There are some lovely people working there that really deserve a fantastic review. But unfortunately these particular bad members of staff are stealing the spotlight. I really don’t like going there anymore me and my friends walk past to see who’s working before...

I recently visited Cafe Nero in Hull and had a great experience. The staff were super friendly, especially the chap who was very bubbly. He made me feel very welcome and took the time to chat to me about my order. The cafe itself was very presentable and clean. The tables were all wiped down and the floors were spotless. My order was made quickly and I was able to enjoy my coffee and cake in peace. I would definitely recommend Cafe Nero to anyone looking for a great cup of coffee and a friendly atmosphere.

Here are some specific details about my experience:

The staff were very friendly and welcoming. They made me feel comfortable and at home. The cafe was clean and tidy. The tables were wiped down and the floors were spotless. My order was made quickly and efficiently. I didn't have to wait long for my coffee and cake. The coffee was delicious. It was strong and flavorful, just the way I like it.

The cake was also delicious. It was moist and flavorful, and the frosting was the perfect amount of sweet.

Overall, I had a great experience at Cafe Nero. I would definitely recommend it to anyone looking for a great cup of coffee and a...