Prezzo Italian Restaurant Hull — Restaurant in England

On 16/05/2025, I had booked a table to celebrate my birthday with family before an evening activity at Minion Golf next door. Sadly, the experience was well below the standards I have previously come to expect from Prezzo and left all six members of our party extremely dissatisfied.

We arrived promptly at 5:55pm for our 6:00pm booking and placed our orders for food and drinks shortly after being seated (approximately 6:05pm). However, after waiting 45 minutes with no sign of our food, I approached the manager to explain that we had a 7:30pm booking for golf and were concerned about the delay. Instead of offering understanding or assistance, the manager was dismissive and confrontational, insisting that we had only been waiting 30 minutes. This was completely untrue — we were very aware of the time as we were on a tight schedule. Despite his claim, he offered no proof and instead was argumentative, sarcastic, and unhelpful (even though he kept saying he was not arguing - which he was).

Eventually, our food arrived 55 minutes after ordering — which again contradicts the manager’s inaccurate timeline. He made a point of saying he had “pushed the order through” as though doing us a favour, rather than acknowledging the failure in service. The table opposite us also complained about long waits, so this was not an isolated issue.

Unfortunately, the food did little to redeem the experience. My husband’s Chicken Milanese arrived with no Italian cheese as described and resembled an overcooked chicken burger with no a small pot of tomato ketchup on the side! My Spaghetti Bolognese was cold. My daughter’s Arrabbiata pasta came with just three tiny pieces of burrata (about the size of a small dice - which we paid an extra £4 for) and was also cold. My sister-in-law’s pizza was extremely tough. All the chips across our order were anaemic and soggy. The restaurant was not overly busy, so there was no reasonable excuse for this level of service and food quality.

No staff came to check on our meal or offer additional drinks. Due to the delays, we had no time for dessert and had to rush out for our next booking. To make matters worse, a substantial service charge had been added to the bill — which felt like an insult, considering the lack of service we received. As we left, the manager smirked at us, which only compounded our frustration.

I’ve visited this Prezzo many times before, particularly when the previous manager was in charge (before he moved to your York site). Under his leadership, the restaurant ran smoothly, staff were friendly and attentive, and the atmosphere was always welcoming. Sadly, this visit was the opposite. It not only ruined what should have been a special evening but also left us feeling extremely let down.

All six of us were unhappy with the experience, and it was clear other diners were too. I hope you will take this complaint seriously and investigate what went wrong. I would appreciate a response outlining how you intend to address this issue and ensure better service...

We came here as our favourite Italian place is closed Sunday through Tuesday and I had a craving; so I dragged my other half out to curb that craving. It’s been a fair few years since I attended and ate at Prezzo and I had remembered it was lovely last time so we thought we’d give it a go. First issue is they no longer serve a caprese salad which I had planned to order as I’d had it last time, but ah well easily brushed under the rug no problems. For starters we ordered the olives, the burrata with tomatoes and pesto, and the prawn and gnocchi in a white wine sauce which is served with a couple slices of garlic bread. All of these were perfectly lovely, though they do not have any bread and oil/dips on the menu which I’m used to having with a burrata; again small issue but we ordered an extra serving of garlic bread to scoop up the burrata with. Not ideal but still yummy and no big issue. My partner ordered the vanilla iced coffee to drink, which I tasted also and that was lovely. I had one of the Italian beers which was also lovely. Now; mains, this is where things took a slight turn downhill, or at least for me personally. I ordered the chicken Alfredo pasta and my partner the ‘posh pepperoni’, his pizza arrived and was very yummy and looked gorgeous with a very generous portion size(it was HUGE.) my pasta however arrived and had what I believe are pea sprouts on top, which went lovely with the burrata but not on the pasta. They appeared to have been scrunched into the entire top of my dish so I couldn’t remove them. Secondly; the pasta was bland. I know Alfredo is a white sauce base which isn’t flavour central but there was no flavour at all; even the chicken didn’t have flavour to it. They had added both red and yellow peppers to the dish, and I personally believe the yellow peppers did not fit. I asked the waitress for some Parmesan to top my pasta with as it was very bland and she was very nice about doing so and even made sure to say if I still didn’t enjoy it with the Parmesan added to let her know and they can fix it( I assume remake or offer another dish). The Parmesan helped but couldn’t save the dish, at this point though I was full and tired and didn’t want to be rude so I didn’t mention to the staff. Overall not the best Italian restaurant we’ve been to in Hull, though I and my partner would at least highly recommend the pizzas here and some of the starters. Staff were not overly fussy but still did a decent job and were very pleasant, it’s just that I can think of better Italian food to spend that amount of...

We got meatballs as the starter. Meatballs themselves were fine but nothing special. The sauce on top of them was lukewarm and the bread tasted defrosted with a fusty taste. As mains we ordered a lasagna, a bolognaise, and a side of cheesy garlic bread.in fairness, the lasagne was well cooked and hot,but was more cheese than pasta and mince. When the food came out the garlic bread had no cheese and the bolognaise was over cooked yet cold pasta with the sauce in a pile on the top. The sauce was extremely watery , containing more carrots than anything else and the spaghetti was sat in what resembled a broth more than a pasta sauce, I suspect from the sauce mix being microwaved to be reheated from frozen. The spaghetti itself was extremely cool and the sauce mixture lukewarm. We notified the waiter about the garlic bread and they were pleasant and said they would ask the chefs to make a new one. Around a minute later the exact same garlic bread came out with cheese on. Since it was the same bread just reheated with cheese it was overdone so burnt, very tough and chewy. During the meal, the staff were very unprofessional on their phones and there were multiple iphones ringing from behind the bar. After we had finished, we asked for the bill and the waitress/manager said she would go get it for us. For context the restaurant was less than half full with no large parties. 30 minutes later our bill ( table for 2) still had not arrived so we went up to the bar and asked if it would be possible to pay. The same manager/waitress who had said she would get our bill appeared as if we had not asked her and made us feel like such a burden and cheeky for going up to ask(since it’s normally table service) however let us pay. We left after paying £60 for a meal I could have cooked better from...