Royal Sovereign — Restaurant in England

Horrible experience, I am not a person who complains or writes bad reviews but this has never happened to me in my life, yesterday I walked into the pub to have a beer, and I am asked to show my ID by a girl with skin tanned and who spoke Italian, I was asked in a very rude way "what year are you from" my answer was "me?" because she was looking at another ID at the same time and the answer was "no your mother's" in a very rude way and with a very serious face! This left me cold! I decided to get my ID back and get out of this place immediately! Before leaving I said "my mother, unfortunately, is gone" the girl's response was not, sorry I'm sorry for the nasty joke, which I would probably have accepted, she shrugged as if to say I don't care and there I went out, very nervous without saying anything else. 1- Unfortunately, my mother died years ago but she did not know this, however, such a way of doing and an attitude is unacceptable 2- I have been working in hospitality for many years, I am the Manager of a famous 4-star hotel in Brighton, I have not never in my life seen such a rude person with an indifferent attitude towards the customer service, I hope that this review will be read by the owners of that pub and that measures are taken with that girl, I am also willing to give you more information about my experience and to that girl. I leave you my contact +393495114949. If she had been on my team she would have been fired without even thinking about it! People like this should leave the world of hospitality and never enter it again in their life!...

Would not return due to one barmaid. Visited yesterday evening to get together with the family, who we all haven’t seen together in a long time and thought coming to this pub would be a good. However one rude barmaid (short haired brunette no glasses black T-shirt and blue jeans, unfortunately did not get her name) was extremely rude to all that brought drinks within our group of 14. She was constantly asking for ID even though we had been checked at the door by the wonderful door lady.

I understand that the bar needs to check to ensure that all are over age at the public house. However the way in which she went about it felt like we were under investigation by the police each time we ordered a round asking each drink orders who this was for and then asking them to come to the bar to show ID. She also mentions check 25 was easily visible behind the bar for all to see however after spending over 4 hours at the pub the poster was not visible for all to see. Yes it was on the lanyard however she had to turn hers around each time to check out ID to show this. Her attitude was poor and disrespectful to all that she served.

We will not return whilst she is there...

All other barman and women apologised for her behaviour as we were served so clearly they are aware of it.

Shame as the rest of the evening was wonderful apart from this bar lady.

Will not be...

Stopped in here for a drink on Friday evening with a couple of friends. Great drinks selections. Double up offers on spirits and staff were really fun and friendly. It was surprisingly quiet for a Friday night and I think this was due to some weird rule being enforced by the door staff. When we arrived there was a group of 6 or 7 women speaking to the bouncer who was telling them they couldn't come In due to being too big a group. They in no way looked like trouble and as I say the pub was pretty empty and had plenty of seats available so this seemed odd. Surely that's a judgement call situation which in this case was a pretty poor one IMO. In this economy I'm surprised that Brighton pubs are able to turn away groups of paying customers at 8pm on a Friday night. I think had there been a bit more of a vibe in there we would have stayed longer but instead we had one and moved on. Time to review your door policy I think guys as it's affecting...