Sanctuary Bar Scarborough — Restaurant in England

Joined this bar to watch England play Switzerland. This venue has 2 tvs however 1 was not working. The one that was working kept freezing and lagging and none of the managers seem interested in this. It eventually resumed but was around 15 mins behind the surrounding pubs and most patrons had now resorted to watching on mobile devices.

The 2 Jnr staff behind the bar were polite and apologetic for the very long ques and slow service. This was understandable on a game day. However also behind the bar were to staff sporting managers badges. These 2 individuals did not appear to have any grasp on the fact that the bar was getting clogged with people wanting drinks. In fact when one was questioned by a lady as to why he was tidying and not serving, the exchange seemed to get very heated very quickly which then culminated in the manager saying he would not serve the lady. This was at their discretion, however they then seemed to ask other staff not to serve the lady or anyone at the bottom of the bar thus slowing service further.

In a later attempt to by a drink, whilst in a Que, this same manager had entered into a 2nd debate with a patron around there need to tidy and not help the Jnr staff members serve when the bar was busy.

I would advise the owners to look into this as the attitude of this individual was counter productive to the very narrow window an England game offers to sell beer. Especially in a time when the bar and pub industry needs all the support they can in these hard times.

Unfortunately we chose to leave before extra time to find a more welcoming and actively...

Walked in on a Sunday lunch and was a little suspect on why it's was so quiet. Anyway, quiet is good. Despite sticking to the floor near the bar, the place looked really clean and tidy. Bar man efficient and polite. Went to sit near the kitchen end and was greeted with classical music blaring out, which conflicted with the music playing also in the pub. Not to worry because we sat over by the exit window instead. I had the pulled beef spicy burger and my husband had the Cajun chicken. Food came in good time, looked lovely, hot and tasty. Chips were great and well seasoned. Onion rings were fab. I couldn't find much pulled beef, mostly the cheese, a sauce and jalapenos, but still nice. Both burgers were deal price of two for £15,...

We ordered food at bar. After a long wait (3 rounds of cocktails) we asked when our food was coming and found out it had been forgotten about. Around 15 minutes after this the two wraps arrived however one was meat based. I informed the server this was incorrect as we were both vegetarian. We were forced to eat separately as the correct meal did not arrive until another 15 minutes after this. The place seems very understaffed. Did not see a single table wiped in the entire time we were there. I work in hospitality myself and understand mistakes happen however we did not receive an apology during the entirety of our...