The Lord Rosebery - JD Wetherspoon — Restaurant in England

I went to the Lord Rosebery with my girlfriend around 18:30 on 10th August 2023, and was, frankly, disgusted by the service we received.

We went to the bar to order, and when my girlfriend ordered a blood orange gin, the response of the bartender was "you got ID?" in a very disagreeable tone. We both passed him our IDs, and after a quick look at mine (a British provisional driver's licence), he returned it before taking my girlfriend's (a French national ID card). He then proceeded to show it to a colleague, and then go to the back of the bar, out of sight (without asking), before returning and refusing to serve her because "we don't recognise the ID". I told him it's a French ID card, to which the response was a very flippant "we're in England here" – a remarkably ignorant and xenophobic remark that left my girlfriend and me extremely unhappy and disgusted by this man's behaviour. Additionally, his colleague, who was within earshot of this, had neither the courage, nor decency to stand up to him – something that disappoints us further.

European ID cards are recognised universally, and recognised under Weatherspoon's own policy under "valid photographic European ID", which makes me wonder just how this happened in the first place.

Only 4 years ago, this would have been the only document needed for an EU citizen to enter the UK, which I think is far more significant than ordering a gin at a pub, and when my girlfriend was living in the UK (2021-2022), she never had any problems using her ID card.

If I could give negative stars for this place, I would without hesitation – I hope the bartender who discriminated against us will be disciplined for his actions, and that this place sorts their act out.

For extra context, and to remove ambiguity, I'm 20, and my girlfriend is 22. Neither of us look under 18, and both of our IDs are...

Travelled over two hours for an event and wanted something quick to eat so we called here. We ordered three burgers at the bar, one being a ‘double American cheese burger and chips without salad’.

When the food arrived we had asked for the table to be cleared of the previous guests dishes, we got some huffs and puffs and they was cleared away.

When the food arrived the ‘double American cheeseburger’ was completely plain, no sauce no cheese. When it was questioned we was told ‘that’s what you ordered’. We advised we had simply asked without salad not sauce and cheese too. It was then argued ‘well the burger doesn’t come with salad anyway, just gherkin and red onion’. So not only was we dealing with pedantics, but attitude too. When asked about the sauce or cheese we was just told ‘you didn’t order a cheeseburger’. We had to ask for them to at least put sauce on the burger. In a place like Wetherspoons that was busy and very loud arguing over what constitutes as salad and the lack of a cheese slice is embarrassing. It took the time of everyone else finishing their meals for them to put the slightest dash of mustard and ketchup on the burger! One burger came with 7 chips. How fortunate we was.

Usually at every other Wetherspoons the meal comes with a pint of soft drink, nope not here. It’s a juice glass.

Overall it was a shocking experience even for a Wetherspoons. You don’t go for fine dining. But that was scraping the barrel even for Wetherspoons standards. The ‘grown adults’ with attitudes of 12 year olds didn’t go down well either. I’m sure even the crowd of people that look like they spend most of their time there would have been more polite. Will be sure to avoid this establishment next time we’re in...

We arrived on Sunday morning for breakfast(10.30) to an already very busy pub Chose our table to which had not been cleaned from previous customers,food all over the floor. Ordered food and a drink for my daughter and self,they arrived within 5 minutes.However we waited well over 40 minutes for food to arrive-not one person came and apologised for our wait Eventually food arrived and was utterly disgusted with it-my daughter ordered the sausage and egg muffin(rubber egg,rock hard muffin and an extremely hot plate) My food The American Breakfast was a different kettle of fish-2 pancakes rock hard on the outer wet in the middle something that was meant to resemble bacon,rubber egg looked like a kids toy hash brown that was also rock hard a side of black pudding that was also rock hard you could of broke the plate! However upon managing to catch the attention of a staff member he said he would be over in a minute as replenishing the sauce bottles,he continued for the next ten minutes removing lids and seals,talking to a customer in between Finally came over asking what my problem was-told him about the displeasure of the food and would like a refund. He went away came back out (serving other customers with their food) Then came back over saying a refund will be given,not even looking at us whilst talking to us and was chuntering away not knowing what he had really said (no apologies given) so we just proceeded to leave Very unhappy about the complete visit from start to finish-wish we had never chosen to...