The Pocket Cafe Bar — Restaurant in England

This was the worst cafe and the worst service I have ever experienced. Took my grandson for lunch- 30.08.23 ordered 1 vegan pizza and tried to order 2 soups of the day - it was 12.45 and there was no soup - good move on their part obviously they expected us to order something more expensive! No thank you we don't eat pizza so my husband and I just ordered 2 teas oh and a glass of tap water for our grandson. The bar tender had the audacity to ask if I wanted to tip!!! I told him no because they could not serve the food advertised The dishes on our table left from the previous patron were eventually moved but the mess on the table wasn't. Another couple had to move the dirty dishes from their table and 4 tables, one of which had been waiting longer than us waited and waited. Eventually one table was served - not the next in line as the barman told us the orders came out. Our teas Eventually arrived and after half an hour I told the barman if the pizza we'd ordered wasn't served in 5 minutes I wanted a refund. - it arrived! The glass of water didn't though and when I went to the bar to ask for it i was told he was busy.i did point out it had been ordered over 30 minutes earlier when I ordered the pizza - it was a glass of tap water how long does that take to pour and deliver. The table which had been served were then served a 2nd pizza while the couple who were waiting prior to us still hadn't been served. They were given a refund and some sort of pizza which I don't think was what they had ordered. The attitude was didn't give a d!@ what a way to run a business . I do not believe the rating shown for this place to be genuine or if they are they were not gained under the present staff. Oh and by the way the non existing soup of the day was still being advertised...

We have been to the Pocket Bar over a number of years, and have enjoyed their fresh approach to drinks and pizzas and music.

However, our recent visit was disturbing for those like me who wish to keep food and dogs at an arms length, for hygiene and comfort. The table next to us had a medium sized dog sitting on one of the customer's laps. It was offered a chew, which it ate from the surface of the table. The dog salivated all over the table top and licked up any pieces of the chew that had fallen from its mouth.

These customers and their dog departed unnoticed by the bar staff, and two new customers immediately occupied their seats. The new customers ordered food, unknown to them that the table had been salivated on by a dog! The table was not cleaned between the customers, and the food arrived.

On other occasions we have found ourselves stepping over two or three dogs before we could reach the bar or find a table. Dogs are allowed freely to sit on seats or where they like.

We are not against dogs or dog owners, having had dogs ourselves. But things are now getting so unreasonable with dogs and dog owners in the Pocket Bar, that we will not be returning for food and drinks anytime soon.

Pity this place has so much to offer for everyone, including responsible dog owners, but for...

Visited the pocket cafe bar over the weekend and couldn't believe how filthy the place was, there were flies everywhere and you could smell the toilets from where we sat, once having used the toilets, I overheard a lady in the kitchens complaining about how plastic containers piled on top of each other with out of date meat in them were placed...this would have been overheard by everyone which put me off even contemplating to try any of the food after that. I ordered hot drinks and 3 out of the 4 drinks were okay. The coffee I ordered was thick like gravy and I've never had a black coffee where I couldn't see the bottom of it before, it was cloudy and bitter and the cappuccino was tastless and luke warm. I had to leave the coffee because of this. Completely ripped off for 4 coffees and won't be visiting again. The decor and atmosphere was drab and wasn't worth the money. There are far better cafes in Keswick than this one. The place needs a good...