wagamama brighton central — Restaurant in England

Ordered 4 dishes. The only one that didn't seem to be an entry for Britain's worst dish was the 13 pound chicken and prawn cha han, which contained about 2 pounds worth of ingredients. The red onion ( 3 pieces uncooked and hacked into quarters) looked like it was chopped by a blind axeman using a blunt axe (do we call it rustic?). One piece of pepper cut in a similar fashion and then a measly serving of the protein and a quarter cup of rice. I would love to see the GP on this dish. Must make management very happy. This was the highlight since it tasted ok and was just above body temperature when served. From here we decend into Dante's next level of food hell. The 4 Chicken skewers came out luke warm, for the first 2, graduating down to fridge cold for the other 2. Like they were taken out of the fridge and left by the radiator for five minutes before serving. The squid was cooked well enough and was a good serving temperature. Unfortunately it seems it was seasoned by at least 3 chefs leaving it tasting like the salty part you find at the bottom of a bag of crisps. The low light however, was the dumplings. Not sure how these were prepared. I can hazard a guess though. Taken out the night before and left on the counter top. Cooked early in the morning and then left in the sun to be served at whatever temperature that made them. The dumplings were left with the texture (and flavour?) of grandad's toe nail clippings. I don't want to mention what part of grandad they looked like, I wouldn't want to spoil your dinner, unless you plan to eat at wagamama, in which case I can't present you an image more off putting than the food itself. There is no way anyone competent checks the food before it is tossed out of the kitchen to be fed to the masses. I also had a beer, which they managed not to mess up, presumably because the chef wasn't involved. The staff were nice enough and refunded the skewers, but we didn't ask for a refund on the rest as we were hungry enough to eat what we were...

Do not go here. it's not safe. My girlfriend (on crutches at the time) slipped over on some oil spilled on the floor with no wet floor sign in the vicinity of the spill. She had to stamp her broken leg down to stop hitting her head on the table.

Staff were rude and uncommunicative at the time. We asked what they would like to do about it. As in. "What are you going to do to make it safe?" They responded with offering us a voucher. They admitted there was an oil spill. They didn't want to file an accident report.

Staff lied - they told us the phone number to complain was on the site but it wasn't. They just told us this to get us out of there.

When speaking to the regional director, he admitted there was a spill in the same area as where she fell but was "Cleaned up properly" and there's no more precautions they could have taken to make it safer and people were walking up and down there since the spill.

It only took someone on crutches to show that there was a spill. What if it was an elderly person who couldn't stop themselves from falling completely.

We didn't want money, we just wanted to be assured that training would take place to make sure this doesn't happen again. He then offered us a £50 gift card. What use is the money if we do not feel safe going into the restaurant?

When speaking to the regional directors I spent a long time explaining through email that we were concerned for other people's safety and we felt that we were not heard listened to. Well it was clear that they didn't even read my message because the regional directors sent me back a generic response not addressing any points.

The staff there were inadequate to deal with a simple spill, the way in which the regional directors dealt with this situation, was quite frankly disgusting unsympathetic, and rude.

If you value the safety of your loved ones then please be wary...

A True Masterclass in Service — Thank You, Erin!

Where do I even begin? Dining at Wagamama Brighton is always a pleasure, but this visit was elevated to a whole new level of excellence thanks to the incredible Erin.

Now, we all know Wagamama’s style — the dishes arrive as they’re ready, fresh from the kitchen, hot and full of flavour. I completely understand and even embrace that concept. My partner’s meal came out first, and mine followed about 10–15 minutes later. Honestly, I wasn’t worried in the slightest — I know that’s how it goes!

But before I could even think about it, Erin noticed. Without me saying a word, she clocked the timing difference and immediately sprang into action — checking with the kitchen, making sure everything was on its way. That level of attentiveness was next level.

Then — and this is where she truly went above and beyond — Erin came back to our table, so genuinely apologetic you’d think she was single-handedly rebuilding the entire ramen line herself. She explained, she smiled, she reassured, and to my utter shock, she even took the dish off the bill! I was floored. That’s the kind of proactive, heartfelt service that turns a simple meal into a memorable experience.

It felt like the full Japanese omotenashi spirit — that deep, sincere care for the guest’s experience — brought to life right there in Brighton. Erin didn’t just serve us; she looked after us.

From start to finish, she was professional, warm, and genuinely delightful. The food was fantastic (as always), but Erin made this visit truly unforgettable.

If Wagamama were an orchestra, Erin would be the conductor — ensuring harmony, balance, and that perfect crescendo of happiness at the end of every meal.

⭐ Five stars, hands down. Erin, you’re an absolute credit to Wagamama Brighton — thank you for turning dinner into an experience worthy of a...