I want to preface this by saying I do love Bill’s! My boyfriend & I went for Valentine’s, the man on the front was amazing! We ordered & starters came out pretty quickly & they were good but that’s where the good part ended. We sat & waited AN HOUR for our mains. In this time I watched another couple who came in WAY after us receive & finish their mains. As well as this, we were very aware that something had obviously gone wrong because 2 of the servers were stood right in our eyesight pointing at our table & talking about something, yet no one bothered to communicate the issue with us. Finally after the hour of waiting our food arrives, there was no apology for the wait or any acknowledgment that something had happened. My food was good but unfortunately my boyfriend had asked for his steak medium but it came out well done so it was just tough & dry. It couldnt be remade as they ran out of steak so they luckily provided us a refund for this meal but it still meant my boyfriend didn’t even eat his food. We both were very understanding that Valentine’s is a busy day & things go wrong but there’s a huge lack of customer service when the staff members refuse to communicate with you or acknowledge when something has gone wrong. We quickly paid & left despite the fact that we were planning to stay & have desserts, because we felt that we didn’t want to stay any longer after this experience.