Tomahawk Steakhouse York — Restaurant in Great Britain

Save your time and go to Miller and carter next door. I'm honestly not usually one to wrote bad reviews but this had to be one of the worst dinning experiences I've had in a long time. It started with us being greated at the door and promptly shown to our table where a bald headed waiter approached fairly quickly to take our orders. We explained we weren't quite ready yet but asked for a jug of tap water. 5 minutes goes past and he arrives again to take our orders. No issues at this point bar kindly rementioning the tap water (completely understand if he forgot the first time). The waiter then repeats the order back to us and confirm its all correct which bar a slight misunderstanding on a glass of wine was all fine. Again no issues. Our table was booked for 7:45 and I would say we ordered both food and drinks at the same time which was about 8pm. 8:20 comes and goes, still no tap water and no other drinks either. 8:30 and the 5 drinks finally arrive at the table where I ask again for a bottle of tap water. Another 5 minutes goes past and finally a bottle arrives which the waiter serves each of us a small pipette of water and the bottle runs out. He says he will bring another bottle to the table. Nothing materialises but again not the end of the world. By the time 8:50 comes we also still haven't had our food and are starving. Just before 9 o'clock 4 of the 5 meals come out and we wait a couple of minutes for the last meal to come out to no avail. The rest of our party decide to make a start before the food goes cold. The thing is, we needn't worry about the food going cold as the chips have been under a heat lamp so long they've actually wilted... personally, my wraps were stale and the chicken which should of been sizzling from being cooked in a skillet you could of easily picked up with your bear hands and nearly got a chill from. Ill add here that trying to catch a waiter walking past is like trying to get water in the middle of the Sahara (yes still no tap water either) let alone trying to catch their eye and get their attention. As the rest of our party stuck in (mainly eating out of pure hunger than because it was nice) we finally got hold of the waiter and notified him the final meal hadn't arrived. Around 9:20 the final meal arrived which was a waggu burger. Also cold chips and a burger that was as thin as a pound coin and overcooked. One of our party tried it and was even convinced it was off. Ill note here a small win of the fact our 2nd bottle and a 3rd bottle of water finally appeared. A different waiter came over and asked how our meal was which we were brutally honest saying everything was sub par and the fact the burger arrived after the rest of our party was nearly finished was a bit poor. The waiter apologised and offered a 10% discount off the bill. Our original waiter also came over saying "I know, I know, im sorry". He also asked for some honest feedback which we gave to him also; cold food, burnt food, poor service, ect, ect. He then proceeded to hold his heart telling us in a jokey matter to "please stop, im very sorry, I will give you my best discount". He offered us dessert/coffee, i assume for free but we didnt take him up on the offer as it was now 20 to 10 and we just wanted to leave so asked for the bill. He then half cleared our table and buggered off. Another 10 minutes goes past and no bill delivered. My father in law decided to go find the waiter to ask for the bill again only to go downstairs and see 5 members of staff all sat around the bar doing nothing. It really was the cherry on top of the cake. We left just as the table behind us who we also heard chasing for their food were sending things back to the kitchen. Like I said! Save your time and money and...

I booked this place to celebrate my husband's birthday. When we arrived, no staff were at the reception, and we waited for ten minutes. When someone finally arrived, we were seated, and at the moment of ordering what we selected from the menu, many options (ten of the dishes) were unavailable, especially the meat cuts. This was very disappointing because it is a grill house, and you don't expect them to run out of several dishes listed on the menu. Additionally, when the staff took our lack-of-option selection, no one asked us if we had any allergies, which is concerning since I have an allergy to certain types of food, specifically pickles. I ordered a burger, and although the ingredients were not specified on the menu, I was surprised to find pickles stuck to the bun of my burger. I was fortunate enough to spot them before eating.

After we ordered, we had to wait an hour to be served. As an adult, I wouldn’t mind waiting that long, but we were with our little daughter, who, at that moment, was very hungry. They didn’t give us any explanation for the lengthy wait, and they could have offered us some nibbles while we waited.

On a positive note, the food was really tasty, but the place lacked good service. It was cold, the music was loud, and the service (even though the waiter was very lovely) struggled to attend to all the customers, as I observed on my way to the toilet. It’s pricey, the waiting times for everything were excessive, and above all, they hardly had any of the dishes they advertised. I wouldn’t recommend this place for spending your...

We were really excited to eat at the Tomahawk having read all the positive reviews, frustratingly it was a disappointing experience for us.

Starting with the positive, I had the Strawberry and Basil mocktail, such an odd combo (to me at least) but it was really refreshing and a lovely taste.

Now the not so good. At risk of sounding like a grumpy old man, the music was so loud I couldn't hear the person in front of me, we had to shout at each other (good tunes though, just turn it down from 11 to 6).

The biggest disappointment was the food. I had the wagyu burger which was burnt and greasy, the bun was deflated too. Aside from being burnt, it just wasn't special, I've had wagyu elsewhere and it should be the finest beef, super succulent, this was just an average burger, as you'd expect from Wetherspoon's.

The other meal was the chicken parmesan, unlike typical chicken parmesan there is no tomato sauce element which meant it was very bland. I guess Tomahawk will argue the menu doesn't mention a tomato sauce, nevertheless the chicken was an odd texture and grease pooled at the bottom. The chips were like poor chip shop chips and the garlic mayo left a really odd taste in the mouth.

Just wanting to leave we asked for the bill, we were advised there was an optional 10% service charge. When the waitress asked I requested not to pay it, I expect she couldn't hear me over the music and charged me anyway. Rather fed up by now I didn't want to argue nor take away money from the waitresses pocket, so we just left.

Overall, a waste of money...