Domino's Pizza - Buxton — Restaurant in High Peak

Tonight we ordered a few Pizza's and were given a 40 minute delivery time. After an hour and 10 minutes and a call to the store to ask if it was on its way, to which the lady who now is known as Lilly stated our food was outside, our food arrived 12 minutes later. The food which was supposed to be still hot (as guaranteed by "Lilly") was warm and not hot as witnessed by the delivery driver. Store phoned again and we spoke to a staff member called Shaun or Sean. Told him about the issues and he said "Sorry". When questioned if that was all he was going to say to sort out the complaint he said " Yes, what do you want me to do?" At which the call ended. We decided to eat as we had waited long enough. Then we found the order was wrong. Wrong toppings on the wrong pizza. So again a call made to the store. A woman who would not give her name stated that they would make the order again but when we said that they could get the food and refund she refused. She also refused to give her name at first and also hung up the phone. A call from the store was then made and eventually the lady gave her name as "Lilly" as we stated we were going to make a complaint to head office. If you want to play guess your order, wait for a long time and get warm food that you then have to reheat then this is the place...

While visiting Buxton from Canada, we decided to try Domino’s, and saw they had a buy-one-get-one offer on Tuesdays.

We ordered two, and then I picked them up. When I got home, one was wrong. Their “Veggie Supreme” for my wife was supposed to have tomatoes, plus we modified the toppings removing sweet corn, and adding a different topping. The one we received was covered in corn, and had no tomatoes.

My wife thinks that sweet corn on a pizza is gross (I agree), and without tomatoes, it wasn’t going to be good. She decided she couldn’t eat it.

I checked their email confirmation, and it correctly showed the order as I had placed it, so I called the restaurant to tell them. They said they would deliver a new one to our rental flat. They called me back to confirm the address, and said it would be brought in a few minutes. Well, they simply never showed up. We waited from 7:40pm until they closed at 11pm. Not another word from them, and my wife ended up going to bed hungry.

This is not good customer service. I cannot recommend a restaurant that did not make an error right after saying they would. They took my money and simply did not fix a clear mistake.

To be fair, the other pizza was correct, and tasty, however my wife did not want any of that, as it was...

Tonight I ordered from dominos buxton on the dominos app. After an hour it still said it was on “quality check” (after being at this stage for half an hour) and not out for delivery, so I rang the store to ask if it was coming soon. The lady Sam asked for my postcode and then said her drivers car had broke down and it could take another hour to come as there is only one delivery driver, so could I come and collect it? Not sure when she was going to ring me to tell me this and she didn’t even apologise and made it sound as though it was my fault. I asked if I came to collect it, would it be on the side cold as it took so long and she said it hadn’t been made yet. We went and when I got there the pizza was cold and I saw a delivery driver park up and go in the store as well as a second driver in the store picking up an order, so obviously she had lied. I have ordered from dominos Buxton a few times and every time it takes at least 1 and a half to be delivered so last time I said it would be the last time I ordered from there....