The Great Panda Restaurant — Restaurant in High Peak

I ordered a takeaway from here included a special rice dish described on the menu as vegetable rice. The meal arrived on time and the food was generally ok, I discovered the vegetable rice had both cashew nuts and egg in that were not included on the description. My friend is a vegan so could not eat the rice so I requested a replacement. I was told it was my fault as I should have known there was egg in there and asked for it to be taken out when I ordered. I said I ordered vegetable rice, egg is not a vegetable, why would I ask for egg to be taken out of a vegetable dish? I found the manner on the phone unhelpful, rude, accusatory. The phone call went on for ages further disrupting the meal, I said I need to get off the phone. They called back and reluctantly agreed to replace the dish when their driver was available. This arrived over an hour after the original meal so the whole meal was disrupted. No apology was received, you might hope for a complimentary bag of prawn crackers or can of coke in this instance but nope. Just requested the original rice back at the door. Why? Is this being fed to...

Food took 1 hour and 20 minutes. (Told 40 mins) Handed a bag of cold food. Crispy duck was over cooked and inedible, only got 2 pancakes out of a quarter of duck because it was slim pickings and very dry. £4.20 for salt and pepper chips that were clearly not fresh and possibly a few days old. How disgusting to be charged this for something so simple and could be so tasty if more care was given. Most of the food went in the bin. So a complete waste of money. I’m sorry but I won’t be returning, I’ve given the great panda so many chances to redeem themselves but quite clearly have no regard for its customers or the products they sell. Maybe spend more care and money on the products you send out rather than the tacky calendar you give customers as a poor consolation for the bad food they are...

Such a pity as we were really looking forward to this weekend. A 70th birthday weekend with a family group of 10. We ordered our food at 7.30 and estimated delivery at 9pm. Fair enough, it's Saturday night. 9.15 and no sign so called the restaurant to be told it was just getting cooked 🤔. Around 9.45 food turned up and all looked good except no satay chicken, seemed like sechuan instead but couldn't be bothered to get it changed. We thought the food was actually pretty good, but then three of us have had vomiting and diarrhoea since 4am this morning. It can only be the food, possibly sitting around for too long (we think maybe the chicken balls but no way to tell?). Not good and has ruined the weekend for them. I don't like leaving negative reviews but this was really...