Caffè Concerto Oxford Street — Restaurant in London

Hi, I wanted to share a disappointing experience I had recently at Café Concerto. My friend and I were waiting outside when the manager, while taking an order from a nearby table, abruptly addressed us and said, “If you’re here for dinner, you can come in. But if it’s just for coffee, we’re closed.” The way he spoke to us was unexpectedly rude and unprofessional, especially considering we were regular customers who have always enjoyed visiting.

It was embarrassing, particularly because other customers were watching and seemed just as surprised by his tone. I truly believe anyone in a customer-facing role should understand the basics of customer service, respect, communication, and courtesy. If that manager isn’t already trained in those skills, I sincerely hope he receives the necessary guidance soon.

Café Concerto used to be one of my favorite spots to visit with friends and my partner, but this experience has left a very negative impression. Sadly, I won’t be returning, and I feel compelled to share this publicly so others are aware. I hope this feedback helps improve the service for future...

The afternoon tea was fantastic. Loads of food, skip lunch if you want to finish it all. Did not handle being asked for a substitution well. (Food came out as on menu, substitution was ignored but what did come out was still great. We do know substitutions are an...

was quite surprised that after we seated , the server just told us that theyre closed. while at the google stated they closed at 1130pm. just bcs the manager dont want to accept more customers. so bad. would never come...