Chilango Islington — Restaurant in London

ORIGINAL REVIEW 6 YEARS AGO. Chilango Islington is amazing. Kind and incredibly capable staff, fresh ingredients, good portions for a good price! Definitely the best place to eat in Angel. I've been coming here regularly for almost a year and every experience has been fantastic. The new vegan menu? Absolutely delicious. 100% recommend. EDIT AS OF 31/10/2024 Chilango has lost everything that made it great in the last 6 years, I can’t understand why they are even still open. My last meal was terrible like actually vile it taste cheap and cold and why on earth do you guys always ignore the order notes? I hate peppers I hate hate hate them. Why was my burrito stuffed full of cold barely cooked peppers?!? Honestly don’t waste your money here they don’t even have a working phone line you can’t even double check your order is what you asked for cause they guys are won’t do more than a skim of the notes. You guys used to be my favourite place, now I feel like actually blocking you on the delivery apps IF that was even an option. I can’t stand the idea of how much money I’ve spent on burritos withOUT peppers and gotten the EXACT OPPOSITE. zero stars out of zero. You guys are worst than those ghost kitchens on the delivery apps at least i understand that...

I’m a regular at Chilango Islington and I am usually generally happy with my experience. But today, I joined a 7 strong queue to order my burrito and waited a while. During my wait, 3 people ahead of me walked out looking very frustrated. While I continued to wait, I could see Deliveroo orders coming through every few seconds and watched the staff prepare about 5 Deliveroo orders then serve one customer in the store. I finally asked a staff member if they’re prioritising Deliveroo orders and informed him that people are walking out. The manager (or who seemed to be) then came over top and argued that they’re serving ‘one-for-one’, to which another customer waiting in line spoke up and said she had been watching and that simply was not the case. The manager then had the nerve to say that if we wanted a quicker service then we should order through Deliveroo. I couldn’t believe this treatment since I had walked all the way from my home to order a burrito and this was the service I received. Then when I finally ordered my burrito, it was rolled so aggressively that it split all the way down the side from top to bottom. I had a really awful experience and I’m really disappointed as the other manager is usually really nice and friendly...

Service was terrible and the menu on the wall didn't have all the food that was available. When I asked the staff what tacos there were available, they just said yes. Very unhelpful and were more interested in talking between themselves than serving customers. I ordered tacos with guacamole, the guacamole was ice cold and made the just cooked meat really cold and kind of ruined the meal. Though without the guacamole it would have been a fine taco

£5 for a jarrito is abysmal considering they are 50c in the States.

The decoration was quite whack, with pictures of scantily clad women in bikinis and Mexican wrestlers on every poster. I think their interior decorator has watched too much Nacho libre, maybe a holiday to real Mexico will inspire some accuracy to what a Mexican food place should actually look like.

It was like if I had walked into a French cafe and all the pictures were of men holding baguettes with black and white striped shirts on.

I've had better experience at other chilangos, but won't be returning to this one.

Also, Benito's Hat is better...