Embankment Bistro Bar — Restaurant in London

Customer service worst ever!!! Do not recomend! Shocking experience!!! I sat in today pretty much hungry, ordered a tagliatelle with chiken and mushroom in creamy sauce. I was waiting excited for the food, and the waiter did bring me a totally different pasta with tomato. I can't eat tomato. He said i ordered this one for sure, I did explained him i know what I ordered, that has no tomato in for sure. He did show me his smartphone with the order placed, and i had to say i did not put that order in your system, i know what i ordered. He hesitated, but asked me if I want tagliatelle? I said yes, as I wanted it in first place. So I waited but the food did not came, instead another person who later told me he is the manager, and strait away asked me to leave. I asked him completely surprised why? And he said because you ordered a food and sending back, so they need to trow away. (Beleive me if it was not with tomato, I would eat, as I don't like food to be wasted. Who's waiting for the food arrive and send it back for fun? ) I told him I ordered tagliatelle, and it's not my fault that the waiter did not get it right. I still want to eat, and not this is the way you should treat customer. He did call the waiter and ask him if I order tagliatelle, and off course he said no I ordered penne.  He said now the food needs to trow away. I said it still not my fault and it's very bad customer services to ask me leave instead of take the order right, as I still willing to pay for my food if its the right one. Than he asked me if I want to order the tagliatelle.  That time I was so shocked, even my hand were shaking, and I lost my mood to eat anything.I was so nervous, i've been never told to leave in any restaurant. ( I did not behaved wrong, or given attitude.)I said I will take your first advice and leave instead. While I was packing my bag together, he made a photo of me. I asked him to delete the photo, and he denied it while he holding his phone in hand towards me, so I guess he made a video. I don't understand for what, to put me on banned list? Not necessarily. I won't go back ever, and suggest to everyone to avoid this place where the liar waiter has bigger value than a customer. I left the place with a promiss of review, so here I am, sharing my horrible experience. Unfortunately on the food I can not comment, but on the photos from previous review that tagliatelle looks nice. As I see the management only reply for the good commenst, so I don't expect any, but if the gentleman who said he is the manager and he really is, than there are major problems. If not, I suggest to train staff more how to do good...

My twin brother and I had a long day layover in London last week and we were walking around London for the first time when we discovered the Embankment Bistro Cafe! We were immediately drawn in when we saw the lovely outdoor patio which was covered in cute tables with cushioned chairs, bright orange umbrellas, and trees and green grass lining the perimeter. We decided to go inside and were so happy to be greeted by the kindest waiters who were so smily and welcoming!! As we walked inside we saw a large glass case filled with stunning pastries and desserts that were so so excited to try, as well as a menu with all of our favorite drinks! We were seated outside at a beautiful table with super comfy couch chairs, right next to the most colorful summery flowers and in the warm sunshine, we were loving it so much already :) Then our waitress Semin came over to help us and she was absolutely delightful. She gave us all of her favorite recommendations and was so attentive and sweet our entire stay! We tried the Pimms and Lemonade and loved it and then had a few draft beers which were cold and delicious! We also tried the Tiramisu which is my twins favorite and he said it was one of the best he’s ever tried! While we spoke with Semin about our travels, the manager or owner Mez came over to talk with us and we all had a lovely conversation! We were going to walk around London for a few hours after but decided to just hang out at Embankment Bistro Cafe because of how great the vibes were! I recommend this place to everyone visiting and living in London! Thank you so much again Semin and Mez for our very enjoyable morning in London, you made our whole day and we can’t wait...

I so wanted to like this place. It’s in a beautiful park in central London. I had visions of a German beer Garden style easy-going quick service Café.

It’s not that the staff aren’t helpful and lovely it’s just that they are too overbearing. I don’t need thousands of explanations and checking if I’m alright when I’m just having a drink or a quick bite to eat.

There was real confusion with the drinks, and what the difference is between low alcohol IPA and lager (which really confused them for some reason). The range of drinks is very average and pretty pricey.

I also asked for a cup of tea but apparently nobody is allowed to have hot drinks after 4 o’clock because, well who knows?

The worst offender was the food. Unfortunately, it’s in central London where they don’t have to try so the salad and the burger my friends ordered were massively average and very expensive for what they were.

What really upsets me about restaurants and places that serve average food is that it costs no more to cook average food than it does make great food. The ingredients are just the same.

We also ordered some chocolate cake. When it arrived, it was clearly a factory made cake, but even even worse, it was completely stale and inedible.

This place should be absolutely packed out every sunny evening. Instead, it’s just a very average place to have a drink and eat.

I would recommend it if you want a pint or a quick drink (unless you want tea or coffee after 4pm!) in the evening but for anything else,...