Superdrug — Local services in London

Disappointed and Uncomfortable Experience

I’m not usually one to leave reviews, and I’ve been a fairly regular customer at this Superdrug branch due to its convenient location near the station. This store offers a good range of male toiletries and also a good selection of brands for Afro-Caribbean hair.

However, I’ve repeatedly found myself feeling uncomfortable while shopping here. On several occasions, I’ve noticed staff members following me around the store, and I can clearly hear them using their overhead radios to report my whereabouts to each other. Today was no different – I overheard them speaking about me over the radio, and one member of staff followed me right to the till point, only walking away once I had paid.

While I understand good customer service practices, the manner in which this is done – in my case, consistently and seemingly only towards me – feels intrusive. What’s most unsettling is that I do not observe this behaviour directed at other customers (who look different from me), and I can’t help but feel that I’m being singled out. As the only Black man in the store, it’s difficult not to view this treatment as racial profiling.

It’s incredibly disappointing to feel this level of discomfort in a store I visit almost weekly. I’m leaving this review because this isn’t just about customer service – it’s about dignity. I hope Superdrug takes this kind of feedback seriously and looks into the conduct...

Exceptional Nail Care and Expert Advice from Manna at Superdrugs Present Event

I recently attended the Superdrugs Present Event and had the pleasure of having my nails done by the talented staff member, Manna. Her meticulous attention to detail and exceptional skill left me with stunning nails.

Manna's gentle touch and precise application ensured a flawless finish. She took the time to understand my nail concerns and suggested products that would improve their health and appearance. Notably, she recommended cuticle oil, which has been incredibly beneficial in nourishing my cuticles and preventing dryness.

Beyond her technical abilities, Manna is also an incredibly knowledgeable and helpful professional. She provided valuable advice on nail care and skin health around the nails. Her insights have not only enhanced the appearance of my nails but have also improved their overall well-being.

I am immensely grateful for Manna's exceptional service. Her dedication to providing the highest quality nail care is evident in every aspect of her work. I highly recommend her to anyone seeking a professional and transformative nail experience.

Thank you, Manna, for your impeccable craftsmanship and expert guidance. My nails have never...

I recently got my latest Jean Paul gaultier fragrance while its on promotion - when you get 50ml above, you will get a free makeup bag. I literally got mine 5 minutes ago. So I asked them if i would be getting free gift or what ever. Then this so called supervisor started offering me i would only get a gift if i purchase other perfume that she offered while i already just a new one. (i mean who would purchase 2 different scents in one day, i mean if you are trying to push sales, worst attempt). Then i dropped a hint saying i know this industry (for real i do), she started asking what i meant by that. yes you should let your customers know when you ran out of gifts or you may start offering alternatives to keep your customers coming. Nope shes so loyal to pushing her sales, trying to make that happen. then i left. (i know that you kept your free gifts for the staff because this fragrance literally just came out 2 days ago and you are telling me you are out of gift, my apologies that i was born yesterday). Ms supervisor, good luck to you for hard selling, to this Amika who (i dont care, u know who u are), when we are out we are out, clever enough while the promotion sign is still...