L'ETO South Molton — Restaurant in London

Everything bad about London encapsulated in one place. The design and aesthetic is entirely designed for the instagram generation with no thought beyond that for the customer experience. the coffee, served in what would be an impractical mug if it was served at a temperature above lukewarm due to a lack of a handle had no resemblance to a cappuccino. The cakes looked inviting so we decided to select a couple, we sat and watched from close by as 10’s of staff wandered about seemingly baffled by the task they had been given, confusion that somebody wanted to ruin the impeccable display. Perhaps this would have a negative affect on the socials engagement if the wrong cake was removed for something as trivial as a customer paying £10 a slice.

The cat and mouse game of picking a delicacy and meticulously cleaning the empty void that remained continued for 15mins or so with our order left in our view on the side for another 10mins, by this time the lukewarm coffees were polished off and coffee and cake became coffee then cake (not that anybody working in the cafe noticed or cared) this was after having to do our own waiting service by collecting from the cake dispatch area as we couldn’t bare watching the fiasco any longer.

In summary, the most pretentious place that I have visited in west London. I’m sure some people will love it if they are engrossed in their phones enough between taking pictures and editing of their surroundings. But if you want good coffee and good service I’d advise you to stay away, they won’t notice your not there as they didn’t notice...

I am interested in travel and evaluating the places I visit with credibility. I visited this café last week and I'm now visiting it for the second time. It is one of the important cafes for me due to the quality of their coffee, baked goods, and desserts.

This is a wonderful café that serves delicious coffee and is characterized by very beautiful decor. They have an indoor seating area and outdoor tables. The staff are quick to respond and extremely polite. I would like to thank the staff member "Margo" who speaks Arabic, so Arab visitors who find it difficult to speak English will find a solution through the polite staff member “Margo”. She was attentive to me and my orders, and was very courteous in her approach and conversation, giving a good impression and a praiseworthy image of the café, and may be one of the main reasons for my repeated visit. I also do not want to overlook the rest of the staff, as they were also wonderful - they were smiling and attentive to their customers.

What does the customer need? Customers need a beautiful place, quality of services, and attentiveness - these are the most important elements of success, and they were available in this place.

Therefore, I will repeat the visit and recommend it.

The only negative: I know it is outside the will and capabilities of the café, as it is a specific construction specification of the building - there is only one restroom, but it is very clean and constantly perfumed.

Suggestion: Place a sign at the entrance (wait for the staff to choose your suitable table).

Five...

I do work in Mayfair and came here on my hour break. I do believe this place needs lots of improvement in terms of management. They seem to be pretty much short of staff and the waiting time was long. A lady at the door ( manager?) did not even greeted me as I walked in. She was busy looking at a clipboard instead. Not the greatest vibes over all I am afraid :( Food wise : expensive and quality wise was not that good for what I was charged for tbh but ok overall and thanks to the chef. Just please make sure to serve as described ( pumpkin seeds were missing and what I had was 1/2 of unripened avocado with some chili flakes on it. ) the omelette was good. Please do change the quality of olive oil. It does not taste the greatest as very bland in taste !! The only positive experience of me dining here was Stefano, a very attentive and professional waiter who seemed ( blessed him) to be left on his own on floor... He did a great job!! After about 20 min or so I saw another girl helping him out. I hope they will take my feedback into consideration. You charge your clients for Service and food if one is literally not existent ( Stefano was the only one to look after me) and food was ok (ish) quality price related....What is the point then? Managing is leading by example. I hope this will improve! Thank you and mainly thanks to Stefano a real gem! They are lucky to have him! I doubt I will be back....