Ragam - Fitzrovia — Restaurant in London

Really disappointed because the food was good and servers very nice. I ordered several vegan vegetable dishes, and then asked for some hot sauce. The server brought over a huge bowl of sauce (which surprised me) which surprised me, which had giant chunks of meat floating in it. I asked if there was meat in it and he said “no”, to which I said I was a strict vegan and he apologized and brought over a new one. They charged me £4 for this sauce, which is already absurd being that I had just asked for a tiny bit of hot sauce, but also that there was literal meat in it (they had clearly scooped it out of a brewing meat dish) and when asked they had denied it. Pretty appalled and would never eat here again with any kind of dietary restrictions or allergies due to cross contamination.

Edit: Adding on (and reducing to 2 stars) after seeing the owner's response, which in tone I feel speaks for itself. You're an indian restaurant, you should know that most of your patrons are, if not vegan, at least vegetarian - there wasn't even an apology for giving meat (in fact, the server argued with me that there was no meat when there was clearly chicken floating in the bowl). Hot sauce is a very typical condiment to request with your meals, and every other indian restaurant I've been to has provided this. I didn't ask for my meal to "not be dry", I requested hot sauce because it wasn't spicy enough for my taste. People have lots of dietary restrictions and allergies, you can't just give people meat. Additionally, charging an unexpected whopping 4 pounds for a side of hot sauce is absurd...

As Kylie would say, wow wow wow. From the second you walk in and the kind and genuine welcome, all through your meal, this is just a great place. This is clearly a family concern but it steers well clear of "fake authenticity" it is also identifiably Keralite but doesn't shout it out.

The only thing that shouts out is the food, which is so delicious it's vice like - I haven't taken heroin but this food is both comforting and intoxicating, as addicts say, and it massages your tastebuds like a well practiced hooker rubbing you in warm oil (again, something in which I will absolutely deny having ever participated, honest!).

When I mentioned no "fake authenticity" the chef seems to have a great liking for The Clash. This place isn't taking the Michael, it is what it is and the only Michael is the Marks and Sparks v-neck jumper the fantastically welcoming and brilliant waiter is comfortably wearing.

I was going to give the Ragam a one star rating so that no one would come here and so I could have the place to myself but that would just be cruel. Having said that, knowing my luck, the next time I come here I won't be able to get in because bleedin' Kyle will have booked the entire place out for her and her mates -...

I had been coming to this restaurant on and off for 11 years.

Unfortunately my most recent visit will be my last. I don't know what has happened to this place but i'm sure the management must have changed. The Dosas have become part of the 'starter menu' and are about half the size they used to be but the price has increased quite a lot. The rice and curry portions are stingy and what used to be a delicious Mutton Curry has become tasteless and gristly as has the Beef Curry.

When we ordered our dosas they came cold (not just the chutney on the side but the contents of the dosa. When we asked for this to be rectified the guy serving us became increasingly surly and rude.

Shame as this place used to be brilliant. They have made an attempt to revamp the interior decor of the restaurant (still looks naff) as an excuse to charge more for less I am guessing. The bathrooms are still disgusting. I was always prepared to overlook the 80's decor and disgusting toilets because of the quality and fair sizing of portions. Not anymore!

Another one...