Setlist — Restaurant in London

The food was very good, which I’m pleased about as unfortunately the service was dire. I’ve don’t think I’ve ever left a negative review before, but this does need some improvement. Firstly, although they were helpful in seating us a little earlier than our booking it took 3 people to organise this. It later turned out they had three tables free with reservations not until 7pm, and although we were asking to sit down at around 4pm they didn’t initially want us to have one of those tables. Very odd as we had to leave by 6.10 anyway, and you’d think they’d want more table covers than one for the whole afternoon and evening. We ordered lemonade mocktail without the spice around the edge but it arrived with the spice. Mistakes happen and waitress was apologetic and said she’d send one without, but after we waited around 20 minutes and the replacement hadn’t turned up we asked again. She seemed annoyed and said she’d put the order through again, but the drink never turned up so my friend sat through the meal without a drink. Service was extremely slow (not all tables were full), and we felt as though we were being annoying if we asked for anything (ie: food and drink that should have arrived). The staff didn’t have note pads so the first server said he couldn’t take our order as he wouldn’t remember it, so he got someone else. A lady then took our order (didn’t write it down), then came back 5 minutes later to check she’d got it right before putting our order through! We also had to chase up our flatbread as ours was taken to another table. All in all the location is nice, the atmosphere is nice and the food is good, but the service really needs a boost. Having staff who carry notebooks would help, and ensuring your guests receive what they’d ordered...

Yesterday, we observed at least three mice running back and forth between the flatbread preparation area and the kitchen. Our table was very close to these areas, which made us quite uncomfortable. When we attempted to bring this to a waiter's attention, he was very kind and assured us he would inform his manager, asking us to wait for a moment.

The manager came over, and we explained the situation. Unfortunately, he responded with an angry stare and said, 'I can't do anything; it's an open area—you'd see this in the tube too.' I pointed out that we don't use the tube to eat and drink, to which he replied with something along the lines of 'no, you'll do,' which was rather odd. His demeanour was very rude.

We simply wanted to make him aware of this health hazard and expected at least an apology for the unpleasant experience, along with a commitment to take appropriate precautions. Instead, he was dismissive and implied that this situation was acceptable and that we should tolerate it.

Additionally, we noticed that the waiters appeared overworked and exhausted, though they were clearly doing their best. It would be beneficial for the team to have better working conditions, especially given that the manager seemed indifferent to these concerns. As King's College London often hosts summer events at this venue, I will be sure to share this negative experience with the university's organising team to ensure they consider other options...

Really disappointing experience celebrating my birthday with 10 friends. Booked a table a month in advance and we we made to put a £100 deposit down which I did but when we turned up we were given a table for 6 and told there was no bigger tables free and we’d have to just make do. Every individual drink which is ordered on their app is charged 12.5% service charge which really adds up and if you want removed you need to find management to ask for it to be removed, also if the service was good it wouldn’t be a problem, but drinks took around 15 mins for each order to arrive. I booked the venue for live music and dinner but there was no music at all. There was no food being served as the kitchen had been shut from 6pm without any notice so we couldn’t have dinner. When explaining how disappointed I was with these failed birthday arrangements staff didn’t care whatsoever. I followed up on email to customer service who replied after 3 chase emails saying I’d need to understand this wasn’t their fault as it’s a new establishment. In that case, don’t demand a £100 deposit for a table that doesn’t even exist and charge 12.5% on every drink and have...