Woody Grill — Restaurant in London

I have been a regular customer at Woody Grill for quite some time and have always enjoyed the quality of the food and service provided. However, my recent encounter with a staff member has left me deeply disappointed and frustrated. Upon calling the restaurant and politely requesting that it was possible to include some hummus with my order, I was met with a shocking display of rudeness and disrespect. The individual on the phone proceeded to berate me, questioning my ability to read English and insinuating that my request was unreasonable. His condescending tone and unwarranted accusations of not paying beforehand were not only uncalled for but also completely unprofessional. Despite feeling taken aback and disrespected by the staff member's offensive remarks, I chose to remain composed and refrain from escalating the situation, as I was concerned about the integrity of my food order. However, the unpleasant exchange had already tainted my dining experience, and I found it challenging to enjoy my meal due to the lingering sense of discomfort and disappointment. Having been a loyal customer of Woody grillI had come to expect a certain level of courtesy and professionalism from the staff. The fact that this incident occurred during a simple request for an additional item speaks volumes about the lack of training and customer service standards upheld by the restaurant. While I understand that every establishment may have occasional lapses in service quality, the blatant rudeness displayed by the staff member was unacceptable and has irreversibly tarnished my perception of Woody Grill. The negative impact of this encounter on my overall dining experience has led me to the decision that I will no longer be patronizing this restaurant in the future. I sincerely hope that Woody Grill takes the necessary steps to address this issue and instil a culture of respect and professionalism among its staff members. Customer loyalty is built on mutual respect and positive interactions, and it is imperative that such incidents are not brushed aside but rather used as opportunities for growth and improvement. In conclusion, the unpleasant encounter I had at Woody Grill has regrettably soured my dining experience and deterred me from returning as a customer. It is essential for restaurants to prioritize customer satisfaction and uphold the values of respect and courtesy in all interactions to foster a positive and welcoming environment...

I recently had an incredibly disappointing experience at Woody Grill that left me utterly appalled and disheartened. As a customer who values good service and positive interactions, the level of rudeness and disrespect I encountered during my visit was truly shocking. Upon ordering a lamb doner at the counter, I was met with a man whose demeanour and attitude were nothing short of appalling. His dismissive and disrespectful behaviour towards me as a customer was absolutely uncalled for and completely unacceptable. The lack of basic courtesy and professionalism displayed by the man serving me was deeply troubling, and it marred what should have been a simple and pleasant dining experience. Despite my attempts to remain polite and courteous throughout the interaction, the man's rude demeanour persisted, casting a dark cloud over what should have been a straightforward transaction. The blatant lack of respect and common courtesy exhibited by the staff member not only soured my meal but also left a lasting impression of disappointment and frustration. As someone who believes in the importance of providing excellent customer service, I am genuinely appalled by the treatment I received at Woody Grill. The man serving me not only failed to meet the most basic standards of respect and professionalism but also managed to create an uncomfortable and unwelcoming atmosphere for customers. It is disheartening to witness such behaviour in a service-oriented industry, where customer satisfaction and positive experiences should be top priorities. The man's rudeness overshadowed the taste of the lamb doner I had ordered and left me with a bitter aftertaste that no amount of flavorful food could mask. In light of this regrettable experience, I must express my disappointment and frustration with the service at Woody Grill. As a customer who values respect and courtesy, I can not in good conscience recommend this establishment to others, as the lack of basic manners and professionalism exhibited by the staff member is simply unacceptable. I sincerely hope that Woody Grill takes this feedback seriously and implements measures to ensure that all customers are treated with the respect and kindness they deserve. In a competitive industry where service quality can make or break a dining experience, it is crucial for establishments to prioritize customer satisfaction and uphold the values of respect and...

Unsure why the chef was so angry and rude to my sister and I last night as we stopped in to order some food around 1am to take away. You're stressed and it's the end of your long night at work, but your rudeness was misplaced. We had never met you/ate from here before but you were very rude and angry from when we approached you and said you know us (and our taxi driver?!) as regular customers? Asked us why we didn't order properly, when you kept walking off and not listening when we said what we wanted then got angry when you made the wrong food? Actually raising your voice, I asked you what is wrong with you because you seem irritated and angry - you ignored me despite being stood a foot infront of me. I was approached by a (very polite, albeit misguided) female worker who explained to me that your restaurant was very busy tonight, nobody has had a smoke break and you're all working hard and I cannot come here and 'make accusations' of things. We attempted to have a discussion which I was glad for (even if I didn't agree with what you were saying) as I prefer to speak to people who act decently and have some self respect but the chef started shouting that our food was ready so take it and leave. We'll the order was wrong anyway. I'm sure you have irritating drunk people harassing you in this shop, but this wasn't that situation. Obviously you have problems, we all do. But I hope your situation improves so you don't feel the need to act like that to people, let alone customers in what is probably a family run business. I'm sorry you hate your life 😫

It was pretty humiliating and not at all deserved. Strange because my brothers have a very different experience here, make of that...