Zizzi - One New Change (St Paul's) — Restaurant in London

Honestly the worst dining experience I have had in 15 years. I'd give them zero stars if I could.

We got here and sat down, like lots of places these days they do not offer actual service but direct you to an app. But then my bill had an optional service charge with no button to remove.

Once we ordered it took at least 25 minutes for our drinks to arrive. Our food arrived first, so I asked one member of staff to get our drinks, who clearly forgot. So I had to ask again! Horrendous.

Also when our food arrived, we realised the additions we asked for weren't all there. There was confusion that a type of sausage on the menu wasn't actually sausage, but a paste. Wasn't clear on the menu. And the onions were definitely not there. We asked where it was, they took the pizza away and 5 minutes later the guy came back and asked what we'd like him to do, so we asked that he put the things we asked for on the pizza - was it that unclear what we wanted? He then left and when he finally brought the pizza back, our food was cold. They clearly had taken the pizza, left it on the side (not even under a heat lamp) and then brought it back.

We then had a very depressing time eating cold pizza and remarking that they should open up a tyre store, cos they're vegan just was so rubbery and gross.

Halfway through our meal, the woman who later turned out to be the most senior member of staff, came next to our table and loudly started banging on the window and did this for ages to get her friends attention outside. Exceedingly unprofessional, just plain terrible behaviour at your work place.

Finally when it came time to pay, they refused to alter or discount the mains because they claimed there had been nothing wrong with them. Come on!

Honestly the worst dining experience I have ever had. I came to a chain Italian restaurant expecting uninspiring service, mediocre food and basic drinks, and yet somehow they drastically let me down on all three of these. It is frankly impressive how...

The service at this Zizzi was abysmal. We had made a reservation since it was a Friday evening and were given a very cold welcome upon arrival and led to a table squeezed next to another couple, despite the restaurant being nearly empty. It took around 20 minutes for them to ask if we would like to order any drinks and then a further 20 for the food order.

Once the food did arrive, the pizza was lukewarm. We asked for some condiments for the fries, and were shocked to discover that we had been charged for these at the end, despite the waiter never mentioning it. For the remainder of our time there no staff came over to check how the food was or ask if we needed any more drinks. My partner had to order herself a drink via the app after failing to catch the waiters attention for a long time (he was too busy chatting away to his colleagues).

After clearly being finished for over 25 minutes, we still had our empty plates and glasses cluttering the table and were not asked if we would like the bill. Again, clearly they want you to use the app. But paying on the app forces you to pay the “discretionary” service charge, which after the service we received we certainly weren’t doing! So we had to go up to the bar to ask to pay, and take the service charge off, which the waitress seemed completely baffled about! Needless to say, I won’t be returning and to be honest, will likely not visit a...

As someone who genuinely appreciates good food and warm service, my recent visit to Zizzi was nothing short of outstanding.

From the very start, the setting was charming modern, welcoming, and with a great view of St Paul’s. The atmosphere struck a perfect balance between vibrant and relaxed, which made it ideal for a chilled evening out.

I ordered a classic spaghetti dish and one of their pizzas, and both were absolutely spot on. The spaghetti was cooked just right al dente with a rich, flavourful sauce and the pizza was beautifully done, with a crisp base and generous toppings that didn’t overpower the balance. Proper Italian comfort food, done right.

But what truly made the evening exceptional was the service, and here I must say a heartfelt thank you to Georgina. She was incredibly kind, attentive, and made me feel genuinely welcome throughout the visit. Her recommendations were helpful, her timing impeccable, and she carried herself with a lovely mix of professionalism and warmth. It’s rare to come across such naturally friendly service and it really elevated the whole experience.

The prices were very reasonable for central London, and I left feeling not only full, but genuinely pleased. It’s not just about the food it’s about the way you’re treated and Georgina made sure the evening felt special.

Thank you, Georgina, and thank you Zizzi team. I’ll definitely be...