Pizzeria Roma Portsmouth — Restaurant in Portsmouth

We ordered pizza Friday night. One extra Pepsi was left off of our order, no big deal. The owner, who delivered our pizza, apologized and later offered a free pizza via text message. I responded and said no need. It was a simple mistake for such a busy night. We really enjoyed the variety of pizzas we recieved and told him we would definitely order again in the future. The next evening, we had a knock at the door and it was the owner. He brought by another pizza and the Pepsi. He apologized again for the mistake the night before. We are so grateful and appreciative!! All of the pizza was great and this is by far the best customer service we have recieved. They went above and beyond for such a simple mistake. We will be...

Order arrived wrong it was not able to be eaten so mum called up and lady was lovely on phone said about sending one out as the one we had could not be eaten as my mum was not allowed the sauce and no where did it say it came with salad and sauce yet it did. We thought it was solved until my mum had a call from a man asking the problem and then when my mum said the lady had solved it he said no she does not know so where was no wrap being sent then as my mum tried to talk to the man he was very rude and then hung up not once in the phone call was my mum rude I feel that this place need to train people better and...

Staples in pizza!

We ordered on the link via their website and collected the pizzas. I got an email whilst waiting outside, popped in to check it wasn't going to be another 40 mins as when I ordered it said 20 mins. The two guys were lovely and said it would be 8-10 mins which it was. All friendly.

When we got back to out hotel to eat the pizza, my partner started eating his and something hurt his tongue, as he pulled it out of his mouth, there were about 10 staples which had been in his pizza. Very worrying and upsetting. Gave us concerns about what else might be...