McDonald's — Restaurant in Sheffield

My friend and I were in town visiting my sister some months ago to go see Doug Stanhope perform at the O2. After a significant amount of alcohol and some crippling hangovers we decided to pop into this McDonald’s for the breakfast menu which alleviated some of the pain. As per most McDonalds the food was okay and inline with what you’d expect, staff friendly etc. However, what I can only describe as a “suicide playlist” was bombarding us as we sat sweating. It was an unholy trinity of; Coldplay, Maroon 5, and Simon & Garfunkle. Upon the activation of my friends colon through coffee and salt, he popped downstairs to the underground toilets. He did not return for some time. The following I am about to describe is both hilarious and horrifying.

Upon him entering the toilets and finding a stall, I received a whatsapp message reading “You can’t escape the depressing music down here, it’s even louder”. This was followed 5 minutes later by “A man is taking a dump in the stall next to me, it smells so bad. The smell is so bad the room has gotten hotter.” Around this time the song “Bridge over Troubled Water” – by Simon & Garfunkle came on. Some more time passed, seconds maybe minutes, followed by the next message. “The smell is so bad, it’s so bad. I have thrown up in my underwear. This music is making we want to end it all”. At this point I burst out laughing but attempted to supress it, as a 32 year old man giggling to himself in a McDonalds at 10am on Friday morning would be concerning. My attempts at concealment failed. At this point I was laughing so hard that I started crying and making random syntax vocalisations. This distressed the nearby customers so much that they asked if I was okay and if they needed to call anybody. I attempted to explain to them what was happening but this made me look completely insane as I could only say the phrase “vomit in underpants” before breaking into a fit of hysterical cackling. I decided to vacate the building at this point. 25 minutes later my friend finally emerged drenched in sweat and looking pale.

Pretty good McDonalds apologies to...

Yesterday the 2nd of January 2023 I’ve visited this Mcdonald’s to have a dinner with the kids and the experience was just horrible! It was about 20:00 o’clock when I placed the order to it in and we had to wait for 30 minutes to get the food, when I went to check what was it taking so long the employees where just having fun with each other and the foo sitting on the bin waiting for them to take their time to serve them to customers! Their screen only around 3 to 4 orders and my order was the first one that should be served but they were more worried about the delivery order and forgetting about the store's orders. There were 2 managers on floor and 3 crew members at the frond counter and another 4 at the dressing table. They were just completely ignoring me and the kids and having fun while doing nothing. when I spoke to the Female manager if we could get out order ready, she asked the male manager to serve me, he gave me a bad look and start serving me on a bag when I've paced an order to it in. I've asked to at least have a tray, both managers said they don't give trays to customers after 8pm. The male manager just placed a bag at the collection point and turned his back without saying a word and kept doing what he was doing before so I didn't know if my order was ready or not, so I asked if the order was ready they didn't reply so I asked again. The femele manager made a sign to the security to take me and the kids out of the store with the food we payed to eat in, so I asked to geve me my money back so we would live and go eat somewhere we could sit wile eating. They refused to give me my money back and the security was forcing me to live without my money or they would call the police. I did't move until I got my money back and had a lovely dinner with a 5 star service service just next door! Resuming, customer service at this Mcdonald's is 0 stars and the training managers that where on floor are just not ready to run shifts! They need to be reevaluated, I'm sure they would fail because they've already forgotten what was...

MACDONALD's HIGH STREET SHEFFIELD.

Waited a few minutes until the lunch menu appeared on the selection display at 11am. I ordered a burger for myself and the begger sat outside. There were hardly any queues and around 10 orders waiting to be processed. I was kept waiting 15 - 20 minutes for my simple order to appear. After eventually receiving my order, I discovered it was in a MESS and STONE COLD. I could only sympathise with the begger who needed hot food more than I did.

I noticed that the staff behind the scenes putting the orders together were extremely lax and tossing the boxes of burgers into the receiving tray with a 'Don't Care Less' attitude, the contents of which were seperated and did not resemble the picture perfect images on the menu or indeed how I used to receive my meal.

Exceptional Circumstances or no Exceptional Circumstances, the service, product and CUSTOMER should not suffer.

Unless the quality of service improves dramatically sooner rather than later, I will be spending my money elsewhere thankyou very much!

New review!

I came for my yearly treat of a Big Mac meal.

First and foremost, the milkshakes were not available AGAIN!!

2nd, I noticed that the burger is approx 30% smaller and does not taste the same as before, and the price hasn't changed accordingly!

And the place was so deserted (11:00)! Other times, I have chosen to eat outside as the place was overcrowded but this time, I had the choice of any seat. I wonder why?

That's it! That's the straw that broke the camel's back!

I am voting with my feet and...