Monster's Mocha — Restaurant in Aberdeen

Unfortunately, my experience here was very disappointing. During my visit, their payment system went down. Instead of asking for an alternative payment method, staff ran my card multiple times without confirming whether the charges went through. I waited to follow up until the charges were no longer pending, assuming the duplicates wouldn’t process, but all of them did, and I was never refunded.

The owner initially said she would follow up the next day, but never did. Since the business has no phone number, I returned in person over a week later to request either a refund or to receive the drinks I was charged for. Staff treated the request as if we were asking for something for free, when in reality, we had already paid, twice.

Over a month has passed, and I’ve still received no refund and no resolution. Very disappointing customer service. Definitely won’t...

Honestly this review is based off my experience with one particular barista, blonde blue eyes. The others have been genuinely amazing I wish I could rate them personally but today this particular barista crossed an unprofessional line. First off the last 3 times I had her make coffee she burned my espresso, while making my partners perfectly fine and tastey. Second she thinks it’s appropriate to flirt with your man right in front of you, while the entire time barely addressing you… not appropriate at all and not professional. This is a normal coffee stand not a barista stand it’s not ok to flirt with clients let alone stop burning the...

Drinks are good, priced fair, yall got my personal favourite drink on the harbour, ngl. What i dont like is when i pull up and wait 5 minutes and then get greated and order and then watch somebody else pull up and order after me and have their order done before mine, usually not an issue, but i get tired of having to wait longer because the person who pulled up AFTER me is a friend of the employee. I could almost excuse the issue if the employee didnt lie and apologize for the wait time. Hope this isnt happening to other customers, but given the demographic, i find it hard to believe this is an...