BJ's Restaurant & Brewhouse — Restaurant in Addison

My friend and I visited BJs in Addison to celebrate New Year's Day and ordered the prime rib weekend special dinner and the meat was so overloaded with black peppercorns that I couldn't taste anything but black pepper! My meat tasted like black peppercorns, my chili tasted like black peppercorns, my salad tasted like black peppercorns, and even my ice water tasted like black peppercorns! I tried to use some barbecue sauce on it but it made it taste even worse! For a $30 meal per person, we were thoroughly disappointed! I ordered my steak medium rare and it came out rare. My friend ordered his prime rib steak well done and he received his almost done. He didn't want any pink in his meat so they recooked his steak a little longer and it still came back not well done! They got his order wrong twice.

This was an expensive mistake and I had to talk to the manager to get this removed from my bill. I had it replaced with a cheaper fried chicken sandwich that I took to go home and was allowed to keep my side dishes for free from the other meal. I'm glad the manager was willing to work with me on this and the sandwich tasted much better with half the cost of the steak. I was disappointed to hear that he couldn't redo the steak without the peppercorns in the crust because he claimed it was marinated that way and they wouldn't cook the meat without the highly peppered crust.

I tried to scrape the huge amount of peppercorns off the meat with my fork. It was as if an entire can of black pepper had been dumped on the meat and cooked on the grill that way. There was way too much peppercorns on the steak to make it worth $30 to ruin the flavor of everything else the meal came with. I won't be ordering that dish again! I don't know for sure if it's the Addison location or what but I never had this problem at the Lewisville BJs location.

Also my friend and I got sick from the restaurant for an entire week with flu like symptoms and I had to painfully struggle to work for the next 2 weeks. This could've been so much better but at least I had chicken as a consolation prize. My friend was unable to eat the undercooked steak so we took or leftover sides, pizookies, and replacement chicken sandwich with...

Update:

I am updating this review in order to reflect that this location has made great progress getting its act together. After avoiding the location for close to a year, we ventured back and are glad we did. It still is not at the level that it used to be, but, radically improved over the dark days from when I wrote the review below.

Go for the Jerimiah Red and the Pizza. You won't be disappointed.

Thanks to all the people that worked hard to set things straight in a difficult business environment.

I am genuinely happy to see this BJs getting some good reviews. Me and my family have been regulars here since it opened. We were some of the first customers at the Lewisville location when they first came to Texas.

We have been regulars at BJs ever since. Mostly the Addison location, but a lot of time spent at the Lewisville and Plano locations as well. And when I say regulars, think Cheers. They knew our names.

So, it is with great sadness that I am putting in this negative review. The last six or seven moths of visits to the BJs in Addison have been really sad. About a week ago, we decided enough was enough. I could give specifics and it would sound horrible, but I just do not want to harsh a place I have loved in that way.

This said, I would also like to see someone within that organization try to fix what is going on. BJs was never the best food or beer, but the service was always exceptional until the recent fall off the cliff. It was the people at BJs that kept us coming back more than any single factor. And if you get lucky enough to get one of the long time employees waiting on you, it can still have a moment of excellence, but unfortunately, the staff turnover has become higher than anything I've ever seen at a place I visit regularly.

It is tempting to excuse what is happening there because of the well known challenges presented by the ongoing pandemic, but even discounting for that does not explain their current...

Review:I recently had the pleasure of dining at B.J.’s in Addison and I must say that the highlight of my experience was the impeccable service provided by Dylan, our server.

From start to finish, Dylan went above and beyond to ensure that our dining experience was nothing short of exceptional.From the moment we were seated, Dylan greeted us with a warm and welcoming smile, instantly putting us at ease. He took the time to explain the menu in detail, offering insightful recommendations based on our preferences and dietary restrictions. His knowledge of the menu was impressive, and his enthusiasm for the cuisine was contagious.

Throughout the meal, Dylan demonstrated impeccable attention to detail, ensuring that our glasses were always filled, our plates were promptly cleared, and that we had everything we needed to enjoy our dining experience to the fullest. He anticipated our needs before we even had to ask, showing a level of attentiveness that truly set him apart.

What truly stood out about Dylan's service was his genuine passion for hospitality. He took the time to engage with us on a personal level, making us feel valued and appreciated as guests. His friendly demeanor and positive attitude created a welcoming atmosphere that enhanced our overall dining experience.In addition to his exceptional service, Dylan's professionalism and efficiency were commendable.

Despite being busy, he remained composed and composed, never once letting the pressure affect the quality of his service. He handled every request with grace and efficiency, earning my utmost respect and admiration.

Overall, I cannot speak highly enough of Dylan and the exceptional service he provided. His dedication to excellence and genuine passion for hospitality truly made our dining experience memorable.

I would highly recommend B.J.’s in Addison to anyone looking for a five-star dining experience, thanks in large part to the outstanding service...