Starbucks — Restaurant in Alpharetta

This review is coming from someone that once worked as a Barista at Starbucks for over 3 years. I know how strong Starbucks feels when it comes to creating that meaningful experience with your customers. This store does NOT have that.

I placed a mobile order after leaving the doctors office (from being ill). I get into the drive thru line to pick up my order because I did not want to go into the store considering that I was sick. The app said my order would be ready at 10:04am and I made it to the window at precisely 10:04. Waited maybe 2 minutes and the barista comes to the window and tells me to pull around and come in for my order because they’re “backed up”. That irritated me because what’s the point in DT if you can’t use it. So, I pull around, put on a mask and proceed inside to grab my order. I asked to speak to the manager on duty which was Curtis at the time. I told him that I was told to come in for my drink in which I preferred not to do because I’m ill. He tells me that I could have just gotten back in line (yeah, and wait another 10 minutes for my hot beverage that would have been cooled at that point) and that they’re backed up right now. Didn’t try to “Make it right in the moment” (as any true Starbucks Barita would have known to do). This is the second time I’ve been to this Starbucks and received below par service. Like in another review I read about this location, just go elsewhere. This is by far the worst Starbucks I’ve ever been to when it...

The guy who took my order snarled at me because I had pulled a little too far where he couldn’t see my face ,and wined about how he had to put on his head seat to take my order. Told me not to do that next time. Honest mistake on my part but to go out of your way to say that to me just cause u had to put on your headset? Really?!. What crawled up your ⬆️ this morning? I’ve worked service a good portion of my life and kept things like that to myself or addressed them in a nicer more reasonable way. On top of that, he kept making looks at me thinking he was slick with it like I didn’t notice but I did. Realized latter too that my grande coffee was a bit lighter after reading another review about how it happened to them too (the smiley face girl). Would go to another Starbucks if possible, (there are so many others...

I get the same drink every time and I am aware of how much it adds like a few bucks on a couple drinks and then a couple extra drinks that are seasonal to the menu that we get for the family to try I don’t want to be judge with any comments and more so I don’t want to see your odd facial expressions DANIELLA your face screams that you hate your job please at least fake a smile since you work front of line customer service and I am a waitress myself I don’t need your bad attitude on my day off when I’m going to get a treat for my family and I. I will be coming BE BETTER I just assume different judgement if you see we have our Starbucks app and should put two and two together that we are used to the prices. Edit: there is nothing for me to contact y’all for, simply speak to your team and provide...