32* ICE BAR & Lounge — Restaurant in Asheville

My family and I evacuated to my Mother in laws house in Hendersonville North Carolina for hurricane Dorian. The night before we left to return home we went to eat at the Ice Bar. The service was OK and the food was mediocre but no real complaints. The next morning we returned to Charleston. We stopped in Columbia to refuel and thats when I realized I didn't have my debit card. I called the Ice Bar and they confirmed that I left it there the night before. I explained the situation and said that I would send my Mother in law to retrieve it. This was the best option since she was coming down to Charleston in a couple of days for our baby shower. When she got there someone else explained to her that they wouldn't release the card to anyone but me. Turning around to go back to North Carolina was out of the question so I called again and spoke to a lady that claimed to be the manager. I offered to send her a picture of my license by text so that she could release it to my Mother in law but she said my best option was to just get a new card from the bank. Real pain and inconvenience for me but I'm not really surprised based on the level of service and food while we were there. I asked to speak to the owner and was told they wouldn't be back for weeks because they were in Serbia? This place is OK is your looking for a drink but don't expect much aside from that....

Went for dinner with friends, party of four. Ordered our food. Three out of four of our entrees came out. My husband sat there for 45 minutes without food. In the meantime we in the party finished our food. They came out on two different occasions letting us know his Philly steak sub was in the oven. 2nd stop at the table we were told they subbed the mushrooms for chicken. Mind you, he ordered the steak. The rest of us had been done for 15 minutes. I called the manager over and asked him to check on his sandwich. The total time was one hour and 10 minutes for him to receive his food. The proper response should have been an apology and comped the meal for him. They told us that mistakes happen which I get, but you don’t need over an hour to correct the problem. I asked the manager to take the sandwich off for common courtesy. He refused telling us if he was going to eat it, then he should pay for it. I told him that I am in the restaurant business and have had things like this happen. I would comp that guests meal with a huge apology. They sometimes tell me that it was not necessary. I tell them, it’s not worth the cost of a sandwich, it’s a cost of losing a customer. This guy needs customer...

I've been wanting to try this place for a while, finally did, customer service was terrible. I sat at the bar for almost 10 min before a bartender helped me after I grabbed my own menu and after the other bartender (who thinks she's hotter than she actually is) wouldn't even make eye contact with me. She literally walked by me 13 times. Yeah I counted. I was sitting in the middle of the bar.. 840 on a Friday night. Not even 50% capacity. I guess you gotta be a regular douche to get any service.

Since you cannot reply to a stupid response from the owner editing is my only choice. When a customer sits down at the bar it's not my job to be approachable. I just did the very thing that makes me approachable. I came to spend money. When your bartender ignores me then yeah I'm going to try to make eye contact to let them know I would like to order. I was going to order food, because I reached across the counter and grabbed a menu... However the people next to me were given a menu. How is that "creepy"? Should I have thrown my arms into the air? Should I have whistled? I sat in the very middle of the bar and was completely ignored. Complete...