Ashley Store — Local services in Fletcher

Hello everyone! 👋 Since they want to keep blocking my review.

Just want to share our Ashley Furniture horror story with everyone.

On April 20th of this year my faince and I bought a dinning room table and chairs.

On April 27th the Ashley delivery crew came and delivered the table. As they unload everything they then realized they do not have the hardware bag. So, the delivery men called customer service. I then spoke with customer service who stated to me that the best thing to do would reorder the harware bag and it should be here in a couple of days. Just to leave the table there. I thought that sounded good. So I told them that is fine since we are getting the hardware bag soon.

Well 2 weeks go by and we have not heard a word from them. No one called nor emailed. So as I was working and my faince called Ashley Furniture Company customer service. They stated to him that the original order was returned. He asked why? They never gave him an answer. He then asked can we just return it since we do not have all of the parts and it’s sitting in the floor? They stated to him we can not return it since it was delivered even though the whole product was not delivered. In the fustration my faince couldn’t take it anymore. Then asked for me to call since I am a customer service representative myself. So I called with the curtesy that I expect from my customers. Once I called and explained what was going on the representative had the nerve to say we have already been over this with you. For some reason that set me off. I let them know that it was ridiculous that they for one told me to keep it, didn’t show me what I was signing at delivery, didn’t tell me in store I have 72 hours to return after delivery (even though it’s not fully delivered) and then to tell me we have already been over this that I am stuck with the product. The bad customer service to top it off. Absolutely not. In the heat of rage I couldn’t speak to them anymore. I had my coworker/friend call because I was to upset. My friend explained everything and how I was never informed of anything. My friend requested we speak to a manager. The representative that time stated that the manager would tell us the same thing but she would put notes on the account, make the manager, corporate aware and reorder the bolts. Once that was over I was upset but came to the realization we were stuck with this non assembled table in the floor.

Today March 15th we received the bolts. My faince pulled out the instruction manual for the table. It requires 28 bolts. They sent us 8. Also the date on the package stated it was sent on April 27,2024. The package was never returned. They lied to us on top of everything. So we text Ashley furniture and then they said they can’t even find the account!? Then once they had a picture of the receipt they found us. They said they would reorder the parts and someone will contact us in 2-3 days. I hardly doubt this.

At this point we are debating on getting the parts ourselves and not even thinking about it. We don’t even want them in our house let alone our property.

Moral of the story is we have been lied to, drug around by customer service and scammed out of our money and product.

I have included some pictures of our “delivered” table, the bolts we were sent and how many we received today.

Thank you for letting me vent and share our story. I have told anyone who is looking for furniture not to go there. This has been one absolutely nightmare. I feel so stupid for falling for this. But I try to remember we are young and just bought our first home. Next time I will do better research. I tell everyone please do not trust Google. I know for our store near us they pressure you into a review before you leave. I would assume so there rating on Google will be high. But now we know and I hope to help other people will head my warning and stay away from this store.

I have...

Oh boy, where do I even begin with Joe Walker and his furniture-selling prowess? Let me tell you, this guy could sell a couch to a fish! I walked into his store expecting just another run-of-the-mill furniture shopping experience, but boy was I wrong. From the moment I stepped through the door, Joe's infectious energy and passion for furniture were practically bouncing off the walls. He greeted me with a smile that could rival a Cheshire cat and a firm handshake that made me question whether I was buying furniture or signing a business deal. But let me tell you, Joe knows his stuff. He could talk about the intricacies of a coffee table like it was a work of art. He passionately described the stitching on a sofa as if it were the secret to world peace. I couldn't help but get swept up in his enthusiasm. And the selection of furniture? It was like stepping into a magical kingdom of comfort and style. Joe had everything from sleek modern designs to cozy traditional pieces. It was a furniture lover's dream come true. But it wasn't just the furniture that made the experience memorable. Oh no, Joe had a knack for throwing in some unexpected surprises. At one point, he pulled out a hidden compartment in a recliner and revealed a built-in massage feature. I mean, who needs a therapist when you have Joe Walker and his magical furniture tricks?But the best part of the whole experience was Joe's sense of humor. He had a joke for every piece of furniture. I swear, I laughed so hard at one point that I almost fell off a barstool. Who knew furniture shopping could be so entertaining? So, if you're in the market for some furniture and want a side of laughs with your purchase, look no further than Joe Walker. He's the guy who will make you feel like you're buying more than just a piece of furniture – you're buying a whole experience. Trust me, you won't regret it. And who knows, maybe he'll even throw in a free...

Edit to review. Contacted number below and was a text only line, which shows good customer service, proceeded to text my complaint in a nice manner, no reply, tried to text again and was blocked from sending messages.

Wish I could do NEGATIVE STARS! Salesman in store was great! But then the began! Upon delivery day we were told that our kitchen table was missing the parts bag, spoke with someone at customer service with the delivery people and decided to have the parts shipped and compensated for the delay and issue. They claimed it would take 6-7 business days to get. Well after more than 2 WEEKS of this 2,500 kitchen table laying in the floor, we received NO phone call, NO updates, NOTHING. Then at first I was told it was going to be shipped out in a day or two. 3 days go by and still nothing and no phone call or update. Second time I was told they couldn’t find us in the system and would call us back in 24-48 hours. Once again 3 days go by and nothing. Then to top it the third time I called I was told the parts shipped a week ago and was canceled for unknown reasons. At this point I just wanted to return it and not have anything to do with this company! But was told i couldn’t return it, only reorder parts. It’s beyond sad and ridiculous that we spent so much money on a kitchen table that has just sat in the floor for almost a month. Especially with no phone call from store or customer service, no updates no response. Pathetic excuse for a furniture store. I would never recommend to...