Arby's — Restaurant in Athens

Update: Filled out support request from the response and have had no response. So surprised.

An Odyssey of Roast Beef and Regret

My son convinced me to swing here to grab him a sandwich. He hadn’t been here in years, and neither had I. But the building looked newer than I remembered, so I foolishly thought, “Maybe they’ve improved.” Spoiler alert: they haven’t.

The mission was simple. All I had to do was secure a half-pound beef and cheddar, just like my son had prophetically decreed via text: “The big one. Not the small one. The big one.” Easy, right? Wrong. So very wrong.

When I pulled up to the drive-thru, an angry man greeted me—or rather, angrily demanded to know what I wanted. Undeterred, I calmly requested the half-pound beef and cheddar, no combo. No fries. No drink. Just the sandwich. That’s when the situation began its steady spiral downhill.

Apparently, this was a groundbreaking order, so complex that it drove the man into a deeper rage. He blurted out a total that was absurdly high, and I reminded him, ever so gently, that I didn’t want fries or a drink. This clarification sent us plummeting into an even steeper descent.

At this point, the man was so angry and that I had no idea what he was going on about. I tried to simplify things: “I just want the sandwich.” But no. We were locked in a battle of wills—me, trying to buy a sandwich, and him, apparently pushing his soda and curly fry agenda. After several minutes of chaotic back-and-forth, I gave up. Trapped in the drive-thru line with no way to escape, I surrendered to the combo. Why? Because I knew if I went home without the sandwich, my son would be furious. And frankly, I am more afraid of him than the drive-thru guy.

Fast forward to the grand finale: I handed over an unfathomable amount of money for a combo I didn’t want, only to deliver my son a cold, disappointing sandwich that he declared “cold and not very good.” The sandwich was also significantly smaller than the towering beef masterpiece that was promised. We got ripped off something awful.

In the end, I walked away with an overpriced combo, a frustrated son, and a simmering rage that left me questioning my life choices. This isn’t the kind of fast-food experience I enjoy—or tolerate. But maybe that’s on me. Maybe I was asking too much when I dared to...

Our son wanted Arby's after his graduation, so of course, he got it. There was one family in front of us, with maybe two cars in the drive thru. We waited for over 15 minutes for our food and shakes. The shakes tasted like the flavors (orange cream and chocolate) had been slightly mixed during the process. Making all the shakes taste horrible. The beef and cheedars were thrown together, and had to be eaten with a fork and knife. I myself ordered a Big Cheesey Burger. I took two bites and noticed the center was cool and VERY pink. When I had shown the manager, she acted like it was my fault, and I was told that I didn't tell them to make it well done. I was not aware that I had to ask for my burger to be cooked. The manager acted like she didn't want to remake it, but then a very sweet, soft-spoken young lady apologized and offered to remake it. The manager told her to "nuke it for 3 minutes" next time. Some time passed when the manager brought it out, again telling me how to order their burger. I was asked if it was okay, so I had to dissect the burger, and break the meat apart in front of her. Still showing pink inside, I said it was fine. By this time my wife and son had already eaten, my fries were cold, and shake nearly melted. I marked it up as a nearly $15 loss, and went on about our way, and made myself something at home. My stomach has been so upset after eating it. Next time I will do what I should have done and ordered a roast beef. Stick to what your good at Arby's. This...

My husband and I went in today and Olivia was the lady whom took our order for dine in. I order and repeated the order and she did not add a side of cheddar, I also wanted the 8 piece jalapeno bites and was only charged for the 5 piece. As I was waiting on our food the manager I believe Brook hadn't me a bag with jalapeno bites, I took her I was still waiting on my order. She filled the order and then had to tell her I had a jamocia shake aslo. She gave that to me. There was no side of cheddar and didn't offer sauce for the bites. I kindly asked for ranch and my side of cheddar, which in turn (Brook) said you have to pay for it which I didn't mind too. Although didn't care for her attitude towards me the entire time. There wasn't a Thank you or anything. Then we went to sit down to eat, my husband had to clean the table since none were cleaned. My husband got a regular roast beef when he ordered a number 1 half pound beef n cheddar. I then went back to counter and told Brook and she made a beef n cheddar. I was very unpleased with the service we received today and it it's sad because we come to this Arby's often and not too sure if we will return. Very poor...