Banh Mi Station — Restaurant in Atlanta

I ordered a chicken bánh mì today and had one of the worst customer service experiences I’ve had in a long time. The larger Hispanic man working the register was incredibly lazy, dismissive, and downright unpleasant. He had a headphone in one ear while working — completely unprofessional for someone in a customer-facing role.

When I placed my order for food and water, I had to remind him to give me my water, and instead of simply handing it over, he rushed me with an irritated “yeah, yeah.” When my order was ready (about 10 minutes later), he didn’t even bother to call it out like he did for everyone else’s — luckily, I happened to be standing close by and noticed the order number myself, otherwise my food would have just sat there.

The entire interaction felt careless and disrespectful. The service was rude, inattentive, and unacceptable. I would never recommend this place to anyone, and management seriously needs to remove this person from the register before he drives away more customers.

Update: The owner responded 2 hours ago on 9/29/25. The response is very disappointing. It completely avoids addressing the fact that the employee’s behavior was unacceptable and gives no indication that any disciplinary action will be taken. A generic apology without accountability doesn’t resolve the issue or reassure...

A friend and I went to check out the new food hall when I came to visit ATL from Athens and my eye (and nose) was caught by this little shop. I forget his name, but the tall guy manning the station was very energetic and welcoming, remembering us from when we had passed by originally. I had a craving for pho and was intrigued so I ordered a bowl of pho dac biet (house special pho) with some Cafe sua da (Vietnamese Iced Coffee). It was just one size. There were no customizations or anything, and the menu is much smaller than usual which makes sense since it's a small shop in a food hall. I can see that they make the coffee right with cafe du monde coffee with chicory in a French drip coffeemaker. Took a few minutes but the food finally came out and I was impressed from this little stand. I've never seen personalized disposable chopsticks before and that tickled me a bit. The coffee was great, just like how I would make at home, and the pho was flavorful with a fatty broth, something you usually would have to order separately at a Vietnamese restaurant. The portion was perfectly sized and delicious. It hit the spot. I will definitely be coming back next...

Bumped into Banh Mi Station because we were confused with all the options there and we did crave rice #proudasians !! We got the lemongrass chicken with rice that was served with assorted vegetables and also the shrimp spring roll. The highlight was the peanut sauce given for the spring rolls where my friend mixed the sauce into his rice plate which turned out to be flavorful. The shrimp was fresh although I found it a bit hard to bite the rice paper as the outer of the rolls. The chicken was decently scrumptious as we could taste the lemongrass perfectly – however, I think the red sauce that was on the assorted veggies could be added more because it enhanced the flavor of the veggies even more in my opinion. The funny thing was we were the last customers as we finished the order, they put the 'close’ sign in the cashier. The staffs were friendly and helpful and also communicate while we waited for our food to be ready. Would love to come back to try the other dishes and their Vietnamese coffee when we come back during the day (yes, I don't want to stay wide awake at the night hahaha)....