Burger King — Restaurant in Atlanta

Everything that could have gone wrong did this night.

01/01/2025

I go to Burger King at around 8:45pm. Their sign says their dining room closes at 10, but they closed it down by then anyways. That's fine. What is not fine is that they told me I had to walk through the car drive thru. The area was narrow and it just isn't safe for one customer to stand out there. Let alone 6 other people that had to do it.

Whatever, I get my burger and open it to put sauce on it. There is a human-bite shaped chunk missing from my patty. I put the picture below. Even if this is somehow not bite, how does this pass the human eye test??? I was disgusted.

Whatever. I just go back to the drive-thru. I have to try and squeeze my way into talking to them. I apologize to the other cars there I seemingly cut in front of, but when I showed them the picture, they immediately understood.

I asked for a refund. They took my bag and said we'll make you a new one. I then repeated that I did not want a new meal, but instead just wanted a refund. They told me to wait, and after a while, I told them the details. After learning that it was an online order, they said that I had to go through customer support.

I majored in CS, so honestly, I get it. It is a corporate thing and not a store thing, so it does need to go through there. With that being said though, there still was a bite out of my sandwich after I had to walk through the drive-thru and that's unacceptable, for health reasons, and for safety reasons.

...

The BK App Customer Support is the worst thing I had ever had the displeasure of using. There were 11 emails total between us and I said in majority of them that I just want a refund. I have never seen a company so allergic to a word before. They would not say it.

Eventually, I just kept my reply simple and to one sentence. "Where is my refund?"

Please read their response in full. No summary can properly do it justice.

There had been 8 days worth of back and forth and only at the very end did they say responsibility lies with the franchisee. On top of that, my main request was ignored.

I am genuinely shocked at how I kept the question to a simple "what's my refund status" and they sent 3 paragraphs of corporate slop that did not even acknowledge that. "We would like to assure you that your concerns have been forwarded to the restaurant manager." Like I would believe that with how you seem to ignore the word "refund" in every response. That was the main thing I was asking for the entire time. Even if they did forward it to the franchisee, this incident happened in January and the current reviews show that NOTHING HAS CHANGED.

Reader. Nothing will ever change. Don't go to this Burger King. Do not use their app. I can not recommend against it more.

I would not have written this review if not for the world's worst Customer Service on top of the the bitten burger I had to weave through cars to get. I called by credit card company to chargeback for it.

0/5 if it was possible. BK...

I visited this location 2 time on Monday May 15th, once in the morning and again for lunch. During my morning visit I ordered my food on the app to be brought out to me via curbside pickup. After placing my order I found the curbside pickup parking and parked....and parked.... And parked. After 20 minutes I went inside and asked the staff if they don't do curbside anymore to which they all shook their heads and said "no we don't" Then one of them pulled my ticket from the online order queue. For this incident I would just suggest there be a way to turn off Curbside pickup if there isn't enough staff to cover it it the staff forget to look at the online ticket queue.

My second visit I ordered the new Bacon melt which is supposed to come on a Sourdough bun. I was informed when I got to the window that they did not have the bun and therefore I would have to get it on a regular burger bun. My suggestion for this would be to ensure that if a sandwich is unavailable at a location that the app be updated to suggest ordering alternative options.

All in all for this BK to be located in the rapidly growing and burgeoning location of the newly minted "West Midtown" and not be able to accommodate basic things like Curbside pickup or the ingredients for the newest burger being promoted may be a reason for many of the low ratings. My advice, there's a Wendys not too far from here on Howell Mill, go...

I don't eat from BK often. But my mom and I were headed out of town and decided to get the breakfast croissants with ch egg& sausage. We didn't check the food before leaving the drive thru. 15 mins into our drive on the interstate and several miles away. We started to attempt eating the food. The bread was soggy from sweating in the paper but the meat edges were hard. The hashbrowns taste was that of burnt oil. Making the breakfast all together inedible. Called back to the store immediately to speak to a manger to let her know. Was added to the list to get credit upon our return. Came back with my receipt after returning from out of town for credit amount and was told I had to come for breakfast. I informed the manager that I don't get up just to patronize BK's breakfast and just wanted the equivalent amout in food. After holding up the line for over 15min he finally agreed to settle it there and gave me my equal credit. As a courtesy to the customer it shouldn't matter what was purchased when a customer has been inconvenienced by an order made bad- just give them their credit of whatever they want and keep it moving. Other wise BK will not have a repeat customer. I had to stop again somewhere else to get something for us to...