BJ's Restaurant & Brewhouse — Restaurant in Aurora

Edit 2: I definitely had to amend the service star rating to 5. After my terrible experience, a nice young woman reached out to me and took the time to hear my feedback. She was very polite and attentive, and I think that went a long way to make up for my experience. Thank you.

Edit: so the following evening I reordered just the entrees and 2 salads.

I am so sick of opening salad containers and smelling that sweet, half-gone-bad smell of old lettuce. The Caesar dressing wasn't bad.

The ribeye was sizeable, and incredibly tender. It was also incredibly under seasoned. First time I've gotten a $30+ steak and needed steak sauce. The flavor of the meat wasn't good enough to stand alone.

I had the half rack of ribs with the six ounce. The ribs tasted like they've been parboiled and roasted, not smoked. The barbecue sauce was some ketchup based abomination. I didn't even bother to eat the steak.

And after all that, the ribeye was supposed to come with fries, and they couldn't even get that right. I got the mashed potatoes and the extra salad that I paid for but not the french fries, and why even bother calling them at this point?

Even after receiving the entrees the following night and almost paying a hundred more dollars for them, never going back. Absolutely never, there are tons of other steakhouses in the area, don't waste your time.

Picked out a 30-plus dollar ribeye for my man's birthday via grubhub. Neither his entree, nor mine, came. Considering how close it was to their closing time, I'm inclined to believe the GrubHub driver when he told me that one bag of salads, appetizer, and dessert was all they gave him.

Still waiting on that refund through grubhub, but I'm pretty furious. Having worked in the restaurant industry, I know it takes a special kind of person to forget an entire bag with two entrees and four sides in it.

Since that absolutely ruined his birthday dinner (after having worked late), I'm going to try again one more time tonight. I'm going to go on to GrubHub and try to order the exact same two entrees, and see if this time they actually make it to my door. I guarantee I order earlier and I get the entire order. We'll see what happens.

The food that was received wasn't good enough to make up for over $50 in missing entrees.

Unbelievable. Completely ruined his birthday dinner. And don't tell me to take it up with the on-site manager, because when I tried to call the place was already closed. I'm not going to call the next day and argue with some 20 year old who won't even bother to check cameras....

this review was done at Nixon’s Coffee House. Show them some LOVE

Alright, folks, gather 'round for a tale as sweet as it is audacious. BJ’s Restaurant has the nerve to claim they sell the world-famous pizookie. Well I’ll be the judge of that. The gall, the audacity, the sheer chutzpah! And yet, here I am, singing its praises like a sugar-high bard.

Three brothers (in Christ, of course), each more stubborn and competitive than the last, brought together by a single dessert. But this isn’t just any dessert; it's a pizookie—a warm, gooey, deep-dish cookie, crowned with a scoop of ice cream that's melting faster than a politician’s promise.

Now, I don’t usually indulge in sweets, pretentious no doubt. In fact, I avoid them like the plague. But this pizookie, my friends, is the one sweet treat that tempts my iron will. It arrives at our table, and it’s like the room goes silent. We look at each other, eyes wide with anticipation, knowing that what lies ahead is nothing short of epic.

The first bite is a revelation. The cookie is perfectly crispy on the edges, with a soft, chewy center that’s still warm from the oven. The ice cream? Oh, it's a creamy cascade of deliciousness that mingles with the cookie in a dance of decadence. We dive in, spoons clashing like knights in a dessert duel.

As we eat, something magical happens. The usual sibling bickering fades away. We're no longer three adults squabbling over who gets the last slice of pizza or who owes whom a favor. No, we're three brothers (in Christ, of course), united in our quest to conquer this behemoth of a dessert. We share stories, we laugh until our sides ache, and for a moment, all is right with the world.

The pizookie becomes the glue that binds us, a symbol of our unbreakable bond. It’s like a dessert-based peace treaty, capable of resolving any feud. Remember that time Benjamin “borrowed” Benji’s car and returned it with a mysterious dent? Pizookie amnesty. Or when Nati ate the last of the leftover lasagna without asking? Pizookie pardon.

So, to anyone who doubts the mighty pizookie’s world-famous status, I say this: take your most contentious companions, your bitter rivals, or your long-lost siblings, and head to BJ’s. Let the pizookie work its wonders. Because if it can turn three brothers (in Christ, of course) from feuding foes into lifelong allies, and coax a non-sweet eater like me into dessert bliss, then by all means, BJ’s, you’ve earned the right to claim it as world-famous.

In the end, it's not just delivery,...

Tonight was my best friend’s birthday and she requested BJ’s as her restaurant of choice. I’ve frequented this location previously and have usually had a decent customer service experience. Initially, I thought that tonight wouldn’t be any different. However, that quickly changed AFTER I paid the bill. After boxing up our own food, I requested from the waiter that he bring the check and that I’d be paying. When he brought the check, he advised that we could either pay by the app or at the front cashier. I took my phone out, and scanned the QR code, opted to use the paypal option provided on the link that opened after scanning the code, it took me to a PayPal link and I paid. Shortly after, I received an email confirming receipt of payment. My friend and I got up and left. As soon as I got in my car, the same waiter came knocking on my window…requesting that I show him proof of payment. Although, I thought it was ridiculous that he was even asking seeing as though there was an app provided for payment that had already confirmed the payment. I pulled out my phone and showed him the receipt that I’d been emailed. He looked surprised and asked me for an authorization number. I told him that the receipt I was showing him was all I had. He then asked me to continue to wait in the parking lot while he went back in and told them not to call the police. I couldn’t believe it but I’d already had a long day so I waited. I have a camera in my car that shows me the back of my car. I noticed the waiter on camera writing down my license plate. It was very embarrassing to say the least. Then when I got home and spoke with my friend who i had dined with earlier, she told me that this same waiter had also come up to her car and informed her that I didn’t pay. I don’t understand why you would even offer the option to customers to pay by QR code if you don’t have a way to verify the payment without running after them and blocking in their car to where they can’t leave. It was ridiculous and that incompetence on the part of the establishment ruined the entire experience. We’ll never be back and this will be a published review on Google, Yelp, and anywhere else you can leave a review. Maybe it’ll spare potential customers from unwarranted shame and embarrassment....