Chick-fil-A — Restaurant in Austin

All,

I had such an awful service experience, but I wanted to see how the food was before I rated, so...

I had a truly miserable experience visiting here.

The only good thing was the wait for food and service was short, as is now no surprise - the neighboring P Terry's had a service lane full of customers.

Driving up, I saw some young employees chatting amicably amongst themselves, and I chose the lane closest to me. The girl whose lane it was, audibly sighed and rolled her eyes as she had to -horror!- do her job, and responded to my cheerful "Good morning!" with a sneering,

"Do you have a name?"

I was taken aback, but I responded correctly. I noticed that unlike her, I am not cool enough to not capitalize my name like "samantha" does, but, I guess I have to let those darn kids these days have their "cool."

"Well, what do you want?"

"Uh, I guess the breakfast sandwich with bacon and egg, but not the biscuit."

"Do you mean the 'Bacon egg muffin?"

"Uh, yes - I'm sorry, without a menu I can't remember everything."

"Do you want the meal?" samantha sneered at me.

"Uh, yes, but could I also have a breakfast chicken biscuit, separately?"

Here, for the first time, 'samantha,' looked up at me - with disgust!- because I had inconvenienced her as she was concluding the sale on her pad and had to go back in the system.

"Just the entree?"

"Yes, please."

"Is that all?"

"Uh, I guess so."

Then, without a word, 'samantha' turned her back to me to return to her chums and continue her conversation before I so rudely interrupted her.

I drove through the suspiciously empty lane, and was handed my meal in a paper bag from a conspicuously dirty exterior station.

Yes - the kid who handed it to me did not provide good customer service, but at least he did not make me feel his ire for rudely interrupting his conversation with his chums because he was working alone.

I drove to work, going over in my head the experience I had, whereby I had attempted to exchange my hard earned money for the advertised goods and services, but no matter how incensed I became - I wanted to experience the quality of food before I rated it, because all- in -all, Chick FIL a has been consistently excellent.

However, when I opened the pictured meal, I discovered that this location must have a magic hot tub, which transported me back to the nineties (instead of the eighties) because the food was reminiscent of when only two fast-food restaurants existed.

Specifically, the magnificent chefs had accomplished an Epicurean miracle: my food was both unpleasantly dry and unpleasantly soggy in equal measures at the same time.

I was famished from a long drive, so I consumed my purchased fare accompanied with copious water, and wondered:

What happened to Chick FIL a?

The was the second time I had a lousy to awful experience in one and I am not wanting to experience another.

All for a price well over $10.

I will do something I rarely do, which is report this to corporate.

No - I do not want a coupon or even a refund, why I want is good food, at a good price with good service, although I guess these days that is too...

Hey ChickFilA... How about going back to when you delivered and amazing experience??? Back when you used to get orders right, ask how a customer's day was, be quick with your service, have great food, and actually genuinely apologize for your mistakes.

Instead it's now ALL excuses for sub par service, messed up orders, sub par/ cold food, rudeness, and half hearted apologies filled with excuses.

Here's my ridiculous nightmare at the MLK drive through location near UT campus.

1. Visit. Get a rude young lady who made me consistently repeat my order, no greeting, no thank you. I pull up and get sweet tea instead of unsweetened tea. Turn back around and after explaining the rudeness and order mess up to a "manager" I'm giving an excuse that the tea was mixed up and offered a coupon for items that I didn't order/ would never order. No apology or addressing of the rudeness or poor service. Get home, cold and overcooked nuggets.

2. Visit. Leave drive through. Get home and realize I was given 8 count nuggets instead of 12 count. Call and talk to the "manager" at the time. Told they're sorry and if I wanted to drive all the way back. Instead I ask if I can get a call from owner. Told yes. Never get a call.

3. Visit. Despite a car in front of me already being pulled over waiting on items, I'm told I need to drive forward and park. But I'm actually instructed to go park on a side street bc there's no room to wait in front bc other people are already waiting. Funny that this location had no problem collecting payment quickly, but the customer then has to wait. And why would you make multiple customers pull forward and wait. In addition, there was a "manager" shouting these orders to the drive thru attendant. Why not instead be a leader of great service nd come address the customer directly, instead of hiding. When my order is brought out to me, I'm given a quick apology and again a coupon for the item they're currently pushing, not anything that I'd want. And no real attempt to adress the issue of rude/ poor service. Get home and have a kale salad instead of the normal side salad I wanted.

4. Visit tonight. Rude attendant is more concerned about non working headset. Mixes up drink order and doesn't pack all items. Plus food is cold/ old. Family gave up halfway through entrees. Call in to talk to "manager", given excuses, and told it will be days before I can talk to owner/ GM. No specific time offered. I know they work Monday, but was told they will not guarantee a call bc Mondays can be busy.

What is going on and why is no one at this location willing to fix? Is the owner just that out of touch of what's going on? Has the business model/ standards changed or been lowered? I frequently use ChickFilA as a model of excellence and was a fan of Truett and Dan Cathy's vision and business standards, but sounds like this may not be the...

My friend and I went to this chick fil a last week just to get some food and they had their “Monthly Promotion” sign up: from 11am-2pm on April 10th you get a free 8 count nugget with the purchase of their new pineapple dragonfruit lemonade. I took a picture of the sign and put it on my calendar. Today around 11:45, my friend and I get in the car and drive to chick fil a. I pull my car up to the worker taking orders and tell him that we’d like to do 2 of the monthly promotion. The worker could not see the sign from where he was standing, so he excused himself and walked over to the sign to read it. He came back and said no problem, typed the order in on the iPad and even asked what sauces we would like with our nuggets. I pay and pull around to pick up the food from the window. A kind young man handed me the 2 lemonades, to which I said “thank you and I think we are still waiting on the 2 8-count nuggets, we did the monthly promotion”. The worker responds and says that the promotion is only for mobile order apps (which it DID NOT say on the sign and the worker also did not mention this as like I said he quite literally typed it into his iPad). He then said it was his manager that made this rule so I asked to speak with her. She was very disrespectful and hostile, and was refusing to give us the nuggets even though it was HER worker that messed up. She kept trying to tell me that the sign said it was for mobile orders only (which it does not say as I have a picture of it and I double checked on my way out). I explained to her that her sign is wrong and that her worker messed up, but she must’ve been in a really bad mood because her mistake was not registering in her own head. At first she tried to bargain with us saying she would give us 1of the 8-count nuggets, but after some extremely unnecessary back and forth banter she finally agreed to give us the 2 8-count nuggets. Granted, this would not have been a big deal if we came for the lemonade, however the main purpose of our trip to chick fil a was the free nuggets that came with the lemonade. The lemonade isn’t even that...