Popeyes Louisiana Kitchen — Restaurant in Austin

My desultory experience at this establishment is what this once great nation has indeed sunk.

A nation structured in a manner where cost of living is low in a tradeoff for infrastructure only functions if there is good customer service.

Unfortunately, gentle reader, I know after my harrowing stop here that customer service has indeed gone the way of disco.

I simply desired some fried chicken from my favorite nationwide fried chicken chain, especially because there is not a location near where I live and I happened to be in the area.

As I approached, I noticed a bum going in and a bum leaving because there is a nearby shelter.

Lovely.

There was NO ONE at the counter - only a large roll of brown paper towels. I finally caught the attention of a gentleman who was breezing between the soda fountain, the drive-thru window and food preparation. This employee spoke NO ENGLISH. Fortunately, I speak Spanish and was able to place my order and determine the filthy soda fountain accessible to customers was not functioning and he would need to fulfill my soda order with the fountain behind the counter. This of course meant that a customer would need to:

1. attract his attention
2. speak Spanish

While ordering and waiting for my food, I selected a table away from the fragrant homeless gentleman and noticed another leaving the restroom which I would have avoided but I had been on the road for over an hour and I wanted to wash my hands.

Silly me.

The restroom was in a state one could expect to find in a third-class section in Bangladesh, with NO SOAP! I wetted my hands and discovered the reason for the roll of paper towels on the food counter: it was taken from the restroom because there were NO NAPKINS! Thus, I had to go to the counter and tear a jagged paper towel napkin from the raw roll.

My food arrived just as I saw yet another bum through the window coming off his meds as he began to entertain the customers with the spectacle of removing all of the items from his hobo backpack and smashing them on the ground.

The food itself was befitting a Sugar Hill Gang lyric, in that the chicken resembled soggy cheese more than anything, all appropriately accompanied by the WORST Cajun music cranked to a deafening roar.

I finally stood up to leave, hungry and unwilling to finish a meal a starving African child would reject, and caught a glimpse of a gentleman at the counter who grew impatient with not being assisted and who then JUMPED and sat on the counter to be served.

I left, swimming with emotions, wondering if the customer's Spanish was proficient enough to order, and I was at that moment - in the full light of day - through the doors of perception and realized the whole time it was ME.

How DARE I expect value for my time and money as advertised?!

How DARE I expect a clean and safe environment in which to enjoy a tasty meal for which I paid?

Once I realized truthfully I was the ONE, and it was ME the entire time, that:

I love...

Do NOT go here! The employees are rude and apathetic. I repeated my order twice at the speaker, once when I pulled up before paying, and an additional two more times after they handed me the wrong food and they STILL didn't get my order right. I did not order anyting, simply three chicken fingers, mashed potatoes, and extra gravy, nothing else, no alterations. They charged me DOUBLE on accident (for extra food I didn't even order yet still didn't get, mind you), they said they could not give me a receipt because the machine was broken (they should be telling ALL credit card customers this information FIRST - that is standard business practice), and then they REFUSED to give me a refund when I told them I no longer wanted ANY food from them and insisted I got BOTH transactions refunded. I asked for the manager and the lady at the window threw up her hand, yelled something in another language I did not understand, and walked away mumbling and scowling. I assumed she was the manager since she was wearing a black shirt and the regular employees wore different colored shirts. If this is the service I am getting from a manager, then this company no longer deserves my business. I strongly recommend that you stay away from this location if this is how a manager treats...

I pulled in five minutes till seven order number one combo Mac cheese chicken sandwich Dr Pepper but they were out as usual sweet tea instead of telling me it’s gonna be 15 minutes because the chicken sandwiches weren’t done yet so I could order something else the young girl at the front who works at all the time asked me to pull up And then they make me wait there for almost 13 minutes and I finally go in and everybody ignores me and the ones that weren’t ignoring me they were looking over at the girl at the window and smiling and just saying something in Spanish that I couldn’t understand they left me standing there and I ask them to give me chicken if the sandwiches weren’t ready so I could get out of there all they did was smile and look around at each other talking in Spanish even the shift manager but working the front register never acknowledge me never even looked at me all she did was look at the other girl at the window and smile very bad service I’ve had several times before there but I’ve never filed a complaint but this is ridiculous if the food isn’t gonna be ready tell the person so they have the choice of leaving or waiting or getting...