KING CRAB SHACK — Restaurant in Balch Springs

So we went for my fathers birthday dinner. And this must be the worse customer service ever!!! I give it a one start only because the waiters were so lazy! And forgetful!! So my brother and family got there first, when we arrived they had their drinks. Which we waited about 20 mins just to get me and my family drinks ordered. They took forever to bring out our drinks and even longer to give my father his bud light and water( which they had forgot to bring out they came to us asking us if they forgot something) which we told them that my father and son were waiting for their drinks. And had to reorder. So after that we ordered our food. They bring out the crab legs and usually gives us the tools to break the crab legs. Which they didn’t we had to ask for them. One of the lady waiters said that the tools are way in the back( she acted like she couldn’t get them since they were way in the back) we still asked for them which she came out with a couple. ( this is after we got done with half of the crab legs struggling to crack them open.) which I thought she was somewhat rude. Then my brother had ordered another pound of shrimp a little before we were done with our food. And once again they forgot to order it so we waited another 30 mins for nothing! We just paid and left. Didn’t want to make it a big deal since it was for my father but seriously didn’t see other people with this problem. My boyfriend said it was because we were in the grove and that’s how females act but I still don’t see any reasoning for all of this🙄. Food was good. But the...

I would give this establishment 0 stars if I could. My first time visiting this location and the customer service was terrible. I had two separate call-in orders. Upon arrival the cashier, an African-Am male with dreads greeted me at the counter. I told him my order #’s and he asked what did I order. I proceeded to tell him the first order and then the second order. The first order was incorrect. He was missing the fried shrimp salad. I even showed him the order on my phone. He says I didn’t say you were lieing, I don’t have that order. I told him I need to place the order. I asked him why I couldn’t substitute my fries on my second order. He says you could’ve substituted your fries for sweet potato fries. I said well you didn’t suggest that over the phone. We go back and forth. I told him don’t take it personal sir. He says you not hurting my feelings by no means; I don’t care. I said, you don’t think you could’ve told me my options of substitutions over the phone and he said no and began to mumble under his breath. I paid for both orders. After waiting almost 20 mins for the fried shrimp salad the cashier tells me that will be $. I said I thought you included it when I paid for the first order, he said no. Wow!!! I had to repeatedly ask for condiments. I get home our food is cold from having to wait about 20 mins for the fried shrimp salad and realized there was a shrimp basket in the order that he charged me for and gave me a chicken salad instead of shrimp salad. Just a bad experience and poor customer service all...

Having several relatives coming from out-of-town very soon & was seeking a nice seafood restaurant that provided 3 dine-in requirements: Excellent Food, Customer Service & Atmosphere. My son & I decided to give this restaurant a Test Run for his Birthday which occurred a few days ago. This restaurant Failed in 2 out of the 3 areas: Food and Customer Service!! First, the girl who greeted us never smiled nor ID'd herself. However, she did advise us that they had no fried chicken, catfish, calamari or oysters, etc available. Since we had an idea of what we wanted to order prior to our visit we both had to re-select. We both settled on shrimp; he the Po-Boy sandwich & I the shrimp salad which was served in a Jimmy Dean size frozen breakfast bowl containing iceberg lettuce only, 5 medium shrimp & a 1/16th oz. of unknown mixed cheeses sprinkled on top for $9.95. Nothing Else except Cocktail Sauce and Ketchup!! And...To Boot 2 Plastic Forks! Are metal utensils outdated? Walmart has them for a pack of 3 or 4 for $1 each set (Spoons, forks and knives). I mean, REALLY???!!! Told waitress I wanted a take'out order for gumbo and chicken wings (10) before we left. Was told to wait until end of meal. She never came back so had to go to the counter myself to order. Left a $5 tip-not my usual 20% Tip ONLY because it was my son's Birthday! Different circumstances-=$0 Tip HOW EMBARRASSING THIS EXPERIENCE WAS!!!!! GLAD I DIDN'T BRING MY OUT-OF-TOWN RELATIVES AS THEY ARE NOT VERY FORGIVING!!! NEVER AGAIN WILL I VISIT THIS...