Limoncello Baltimore — Restaurant in Baltimore

A Salty Customer Service Experience

What began as a gorgeous spring evening spent drinking limoncello’s suddenly turned into a customer service nightmare.

We were a party of three, enjoying the Limoncello patio and the Baltimore scenery. Our waiters were wonderful, our drinks were delicious, and our desserts were delectable. Truth be told we were having such a fantastic experience that we completely overlooked the time. The evening had turned into night, and soon enough we were one of two parties left seated on the patio, including a table of sisters celebrating a birthday.

At this point, we’ve received and paid for our meal and are sitting at our table enjoying each other’s company. Despite the late time, no one from the Limoncello staff has mentioned to us that the restaurant was in the process of closing. Instead, a blonde-haired woman (who I would later find out is the Assistant Manager Kaylie) came out to the patio and shut off the lights, leaving my table and the table of sisters in complete darkness.

Again, no one from the Limoncello team announced to our table that the restaurant was closing, not our waiters, or any representative from the management team. Instead, they simply turned off the lights on five paying customers.

Distraught by this action on Limoncello’s behalf, we ask to speak to the individual responsible for turning off the lights. We now meet Kaylie, the Assistant Manager, and culprit. Kaylie explains that she “had worked a twelve-hour shift” and that her “brain shut off” and that she was “on auto-pilot”. With understanding and respect, we explain that despite being on “auto-pilot'' human decency and communication are still required despite fatigue. Had Kaylie walked up to our table and explained that the restaurant was ready to close, we would have promptly removed ourselves and could have avoided this situation in the first place.

Kaylie apologized profusely and offered to provide our table with a $25.00 gift card. However, once opening the gift card it read that the gift allotment was $20.00 and not the advertised $25.00 amount. We bring this up to Kaylie, who clearly was hoping we wouldn’t notice the difference, and she explains that she “misspoke” and would only be able to provide a $20.00 gift card for her faux pas. Again, we explain to Kaylie that communication is key when dealing with customers. Had Kaylie arrived with the gift card in hand and explained that she was only able to provide a $20.00 gift, we would have understood, but the fact that we had to bring it up ourselves leaves me to believe that Kaylie walked away from this experience not truly grasping the importance of our conversation. Speak to your customers, explain to them what is going on on your end, and they will provide you with grace and understanding.

In summary, we will never return to this restaurant on the grounds that the Limoncello management team lacks basic customer service skills and actively strays away from simple and honest conversations. This entire experience left a salty taste in my mouth, which is ironic because you prepare a Limoncello with sugar...

I recently had the pleasure of dining at Limoncello Baltimore, and I must say that it was an exceptional experience from start to finish. My visit to this Italian gem was made even more memorable as it coincided with my engagement proposal. Prior to dinner, I had entrusted the manager with a few diamond studs to present to my fiancée, and I am delighted to express my heartfelt gratitude for the extraordinary effort they put into making this moment truly special.

As we were seated, the ambiance of the restaurant immediately set the tone for a romantic evening. The manager, with impeccable attention to detail, brought out the diamond studs in a beautifully decorated glass, accompanied by delicate flowers and a delightful chocolate with a heartfelt message. This thoughtful gesture added an extra layer of enchantment to the evening and ensured that our engagement celebration would forever be etched in our hearts.

Moving on to the culinary delights, I cannot praise the food at Limoncello Baltimore enough. The appetizers we savored were the Cari e Gamberi al Griglia, featuring fresh grilled calamari, head-on shrimp, arugula, and a delightful lemon vinaigrette. Each bite was a burst of flavors, perfectly harmonizing the ingredients and leaving us wanting more. The Polpette al Tegamino, a giant Kobe beef-mortadella meatball accompanied by tomato ragú, whipped ricotta, and a pistachio crumble, surpassed all expectations. It was, without a doubt, the most delicious meatball I have ever tasted.

For our main courses, I opted for the Risotto Pescatore, a tantalizing dish consisting of carnaroli rice with Manila clams, calamari, octopus, blue crab, head-on shrimp, fish of the day, oven-roasted tomatoes, garlic, and extra virgin olive oil. The combination of seafood and rich flavors was a true culinary masterpiece. My fiancée thoroughly enjoyed the special fish of the day, which showcased the chef's expertise and creativity.

The grand finale of our meal was the classic Tiramisu, presented in a unique and visually captivating container. The attention to detail in the dessert's presentation was remarkable and enhanced the overall dining experience. It was the perfect ending to an already exquisite evening.

I would like to extend my deepest appreciation to the entire staff at Limoncello Baltimore for their impeccable service, warm hospitality, and for going above and beyond to make our engagement celebration truly unforgettable. The manager's assistance in making the diamond studs presentation extraordinary exemplifies the exceptional commitment of this establishment to creating extraordinary moments for their guests.

Limoncello Baltimore has undoubtedly earned its place as one of the premier Italian restaurants in the city. The delectable cuisine, elegant ambiance, and attentive staff make it an absolute must-visit for anyone seeking an exquisite dining experience. Thank you once again for making our engagement celebration magical. We look forward to returning to Limoncello Baltimore for many more memorable occasions...

Hi everyone … I never ever write reviews it just takes up too much of my time and for the most part reviews have no follow up or management could care less. I decided to go on date night with my husband. We called in around 9:30 to see if there was any open seating and was informed that they did have patio seating available. Luckily, when we arrived 2 seats opened up at the bar. We was immediately seated but did ask for them to clean (wipe-down) the counter. Our bartender was so nice and made us feel welcomed. I forgot her name but I decided to cash app her generously (Meli Mel) because she was so accommodating with suggestions. We went with her suggestions even though we ordered an appetizer and it never reached us. Finally around 10PM our bartender informed us she was headed home. This is where it went downhill …we was never asked did we need refills … we paid attention to the time ourselves as their kitchen closes at 1030PM. We ordered a dessert the new bartender put the wrong item and each time we informed her of any error or concern she felt the need to inform us she was new and hardly knew anything. At the near end of me enjoying my wine and finally the corrected dessert … someone from the back, I assume the cleaning crew brought out a large bucket and mop filled with Fabuloso cleaner and it was so potent that I could taste it in my throat and the coffee taste that normally is enjoyed from tiramisu was now gone and replaced with the cleaner which I know for sure was the lavender scent of fabuloso. I then asked could someone please tell the cleaning crew to remove the bucket from behind me and to pause cleaning until I was finished. Unfortunately, that did not happen the “new” bartender felt the need to tell me brought my concern to the manager and that the restaurant closes at 11PM and it has to be cleaned. I then asked for her to bring the manager out so I can express how I feel and that now I’m having an allergic reaction from the fumes .. (remind you 2 other ladies also got up) the manager comes out 5-6 minutes later to inform me that the restaurant is having many complaints about bugs … I simply stated what does that have to do with me … I work within the hospitality industry you should be a utilizing a neutral cleaner and if you’re having issues with bugs contact ECOLAB… do not try to deep clean while your patrons are still dining …. Or you should do last call at 9:30-10PM for food so your staff can clean once the patrons leave. Finally, the manager felt the need to inform me and my husband that they service high clientele people and that the restaurant is five stars … they made us feel like we were not welcomed and criticized us …. What an awful experience …. It was very unfortunate especially dining at a restaurant that’s attached to a mall strip in the hood where they built it up and it’s gentrified. funny thing is you never know what someone does for a living and whom they are … I will Be calling tomorrow morning to talk to a general...