Chipotle Mexican Grill — Restaurant in Bastrop

As i went in for my lunch break around 12 noon, i expected it to be busy. But i didnt imagined to get there and the lobby being a mess, manager (Evelyn) did not care to send someone to clean the lobby, wipe the tables, or refill the aguas frescas or to even at least get someone to help the lady that was handling the drive thru. Poor lady was left alone to handle alot of oders and while i heard her a couple times call out for help, she was told there was no one to help her. She was all on her own. She was making orders, packing orders, and having to get the drinks from the lobby, since the drink station in the drive thru wasnt working. She was running back and forth to get things done. I didnt mind waiting on my order, it was overwhelming seeing how evelyn just stood there and kept telling everyone to (not move) dont know why, but that lady obviously needed help. I stood there and waited for my order and saw that Evelyn was just on her phone the whole time, the other ladys working the line were also needing to get more food, but were also told not to move. The poor grill guy, was left alone with both lines calling out for food, and he also didnt have any help at all. Evelyn needs to be removed from her position as she does not know how to manage a store obviously. Chipotle needs to do better, and have enough employees to help each other out, i have never seen something like this before at any other chipotles ive ever been. Great job to the ladys working tho, expecially the one on drive thru, she was super nice, apologized for the time she took to get my order, and had exceptional customer service. Not like Evelyn, horrible attitude, on her phone, tolling her eyes when asked to send someone to clean the tables, dancing while everyone else was rushing to get things done. Do better chipotle, get better staff to run...

The staff, particularly two individuals—Damien and a young female lead server with braces—displayed unacceptable behavior.

It’s unacceptable for an employee handling food preparation or cooking to record an incident on their phone. Such actions are not only inappropriate but also potentially cross-contaminate the food. Chipotle, a globally recognized establishment with 24/7 surveillance cameras, has no justification for such behavior.

The young female representative at the front of the house also displayed unacceptable behavior. She verbally abused an error she had made and threatened to pull out the cameras to victimize me for my behavior towards her. After telling her to please pull out the cameras, she remained silent.

I spoke to another lead server who was kind and helpful in attempting to rectify the situation. However, he refused to speak in a private area away from the crowd because he wanted to be under camera surveillance. This indicates that the incident and actions of both employees are on camera.

Despite this, he was very respectful and tried to better the situation. He informed me that he had spoken to Damien about the incident and asked the young lady to avoid the situation.

Throughout this incident, management should thoroughly review the footage and conduct disciplinary action with the affected employees. Chipotle should not have this type of...

UPDATE: We gave it another try and after 2 positive visits I can say everything changed. The first visit Sidloly helped us and was super nice and good at her job. The next time they were super busy and everyone working was efficient and the space being cleaned constantly. The food has always been good! And the music was tuned to typical Chipotle music. Seems like they got a better manager and I’m so happy bc this is one of my favorite restaurants for fast food.

If you ever want to be transported to Mexico just stop by this Chipotle for the authentic experience. Mexican music greets your ears as you enter the through the front door, all the way from the kitchen. Every table is filthy, the workers talk to each other in Spanish until you have enough and say “Hola” 3 times till it gets their attention and they return to their job of servicing customers. They are out of grilled onions, chips, napkins, lids, lemonade (all of their “fresh”drinks actually). Filthy counter and the trash bin/collection table for treys, etc is turned around backwards and unable to be used. I wanted to love my favorite fast food restaurant coming to Bastrop and although the food was good, the service was sub par to say the least. Confused patrons tried to help each other find things like napkins, etc, all mumbling about how crazy this was. What kind of Mexican restaurant runs...