El Pollo Loco — Restaurant in Bell Gardens

The staff was extremely rude. I was missing food that I payed for so I pointed it out to the staff and multiple times they kept messing up I did not have my full order and the staff wanted me to leave like that without the food I payed for I was not mad until the staff decided it was a good idea to start throwing my food inside the bags and telling me to leave when I still did not have my full correct order it took two hours for me to finally get my food that I payed for. The skinny lady with glasses and brown hair has a serious attitude that needs an adjustment. If you see anyone that matches the description ask for another staff member to help you! I wouldn’t bother with her because her attitude did not change or lighten up it got worse I’m glad I left when I did because she was giving every customer she attended a...

Reason for 1 star is not because of the food. It's Pollo loco the food is good. The reason for the low rating is because of customer service. It has happened multiple times that we go and use the app and they do not want to validate our online coupons or there app deals. 1st time they told us download the app and get a free bowl so we download it and they say oh no you can't get the bowl today. So we go back 2 weeks later, and they say oh you don't get the bowl for free you have too pay. 2nd time we try using another deal on the website and they say they can't validate it for whatever reason. Both times they don't try to help us with the app they get mad at us and say hurry up because there is a line. They dont try to comp or to give us something rather they kick us out. Worst service...

A few days ago I came to this Pollo loco. I placed my order through the drive through and when I got home I realized they gave me the wrong items. I called the location and spoke to the manager Laura. She was very pleasant and said no problem to go in any time to get my order corrected for free. I just came in and a different manager was on duty, Maribel. She knew right away who I was and didn't hesitate twice to get my order. She said Laura had notified all managers to keep an eye out for me. On top of that I decided to sit in and eat at the restaurant. The staff was very friendly and helpful throughout my stay there. I can honestly say they have provided me with exceptional service. Thank you all Pollo loco staff for making it a great experience to get my...