Taste of Xi'an — Restaurant in Bellevue

I used to go to the Taste of Xi’an in UW a lot, the food, price and service was all good there. Last month I moved to Bellevue, so I thought this one would be the same as UW, but I was soooo wrong.

First of all, food was bad. I bought the Taiwanese sausage but it tastes nothing like the Taiwanese sausage. It’s not sweet at all and overcooked. The meat has a super strong pig flavor and tastes just like regular processed meat. I ordered the cumin beef noodles but the noodles were soggy. This means they already boiled the noodles and left them aside and then stirred fried after a while. The noodles at UW location were chewy and fresh, but not here.

Secondly, the worker / manager here don’t care about customers and slack all the time. She was playing her phone and talking to others when she was holding my sausage, and I was waiting right there. She could’ve chit chatted after she’s done with her job, but nope, she had to chit chat with your food in her hands in the air while you’re looking at her holding your food. Also, the operation here is single threaded. If this woman leaves then no cooks will grab the sausage and cook it. Everything has to wait for her to come back even though anybody could’ve grabbed it from the sausage machine. Everyone was just chilling, playing their phone and waiting for her to hand sausage to a cook. She would also not make your second item unless the first item is completed. If you ordered item A and B, even though A B could be cooked concurrently she would not do it, she has to cook B after A is done while everyone was idling. So why this place always has so many people waiting? Because they’re slow AF. Not because they’re popular and has a lot of orders, they’re simply inefficient and do not know how to do things in parallel.

I’m extremely disappointed, I think this place really destroyed this brand. I will never be coming back to this...

If there’s no star I would give it. Terrible customer service. I ordered at 12:42pm for just a cold noodles, which I know it’s usually pre-packaged so I wouldn’t need to wait for a long time. But I patiently waited for 20 minutes and my order number never showed up as ready. I even saw a lady from the restaurant that went to drop off a stack of the exact same noodles at the nearby Asian Family Market ready-to-go area. There was this young man looking at his device at the counter, not sure if he was really working to be honest. I couldn’t wait any longer so I went up and asked him about my order. He was impatient and didn’t even apologize for the delay since the food has literally been sitting there for 15 minutes waiting to be called. Just terrible. I like their cold noodles but unfortunately I would recommend just buy the pre-packaged version in AFM instead of ordering and picking it up from this restaurant. Their customer service is a...

Summary: decent food albeit rather expensive, we spent $51 for 3 dishes. We ordered delivery through Doordash so I cannot speak to the service or ambiance of the actual restaurant. The Qishan noodles were rather sour, so heads up for anyone who isn’t into sour food! Our chicken fried rice was delicious, but rather greasy, and the pork feet were so dry and tough it hurt to eat.

Pros: • authentic Xi’an Chinese food (per my friend from that region) • well spiced, good flavors • decent middle sized portions

Cons: • pricey for rather simple food • not sure if we had any ground pork in our “Qishan noodles with ground pork”; it was only noodles and some onion • pig feet are more dry and tough than fried and crispy, seasoning flew everywhere as we ate haha so prepare for...