Voodoo Doughnut — Restaurant in Bellevue

I was pretty excited for these donuts and put in a mobile order for my family. Upon entering I walked up to the mobile order counter with no one in front of me. I stood there for a few minutes with my ID and phone confirmation in hand and when someone finally came to the counter she glared at me, said nothing and did some things on the register directly in front of me. She then walked away and started chatting with the three or four other workers for a minute or two. I gave her the benefit of the doubt that she was busy but when she came back to the counter she shot another glare my way then turned her back and started working on a computer on the back wall. I then had to loudly ask “can I pick up my mobile order” to receive any kind of acknowledgment. I’ve worked various customer service positions and I get being busy but completely ignoring a customer at the counter without an “I’ll be with you in a minute” or something of the likes is completely unacceptable. Very disappointed with that person working there and I wasn’t going to leave a review until I read someone else’s experience that mirrored mine. Please retrain your employees...

Dear Voodoo Doughnuts Management, I am writing to express my significant disappointment regarding an incorrect order I picked up today, November 18, 2025, from your Bellevue location. I purchased a total of six (6) Voodoo Doughnuts, and I was charged $22.50 for the items, plus I left a 10% tip. The specific doughnuts ordered were: • 1 x Mango Tango • 1 x Old Dirty Bastard • 1 x Voodoo Bubble • 1 x Raspberry Romeo • 1 x Chocolate Coconut • 1 x Portland Cream Upon returning home to Lynnwood, I discovered that only five (5) doughnuts were included in the box instead of the six (6) that I paid for. The missing item was not immediately apparent at the time of pickup. Given the considerable distance between my residence in Lynnwood and your Bellevue store, it is highly inconvenient for me to return to rectify this error. I am very disappointed that the order was fulfilled inaccurately. I request that you look into this matter and provide a resolution for the missing item. Please let me know how you plan to address this situation. Thank you for your time and attention...

It’s always so interesting to read through completely irrelevant reviews left by people who are probably just having a bad day. It is not only harmful to the business, but to the people who are actually looking to pay a visit. Sure I could spend my time here writing about how loud or obnoxious some people are in line, or having to stand out in the rainy weather, but what does that have to do with donuts? Nothing. So here it is: if you have a sweet tooth, you will likely enjoy 75% of their offerings as they are loaded with delicious fillings, frostings, and toppings. If you don’t, they have stuff for you too. Order what makes the most sense for your palette, and I can guarantee that you’ll like it. The donuts are all moist and some had a great outer crunch that gave me chills. The service for their opening day was phenomenal, given the circumstances. People just need some patience and basic empathy. Inside: the vibes are awesome! Thank you for coming to the Eastside— though the temptation of a 24hr donut place may...