Surrey on Main — Local services in Bellevue

After living in the property for seven months, I find it to be among the most well-maintained spaces in WA, with minimal wear in high-traffic areas and an exceptionally responsive maintenance team. The front office staff works diligently, though their responsiveness varies.

Initially, I considered a lower rating but refrained due to 𝒯𝓌ℴ 𝒫𝓇𝒾𝓂𝒶𝓇𝓎 ℱ𝒶𝒸𝓉ℴ𝓇𝓈:

𝗦𝘁𝗮𝗳𝗳 𝗢𝘃𝗲𝗿𝗹𝗼𝗮𝗱 & 𝗥𝗼𝗹𝗲 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁𝘀: The community manager, leasing consultant, and maintenance director each handle a substantial workload. Some overlapping financial incentives between the manager and consultant could create unnecessary competition. 𝗜𝗻𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Rentcafe, OnPoint, and Yardi/CRM do not integrate well, leading to delays and operational fatigue. A centralized chatbot for maintenance requests and complaints could streamline responses and improve staff efficiency.

The property makes an effort to host resident events, but they often feel generic and lack engagement. Gift baskets, while neutral, lack personalization and come across as transactional. Events struggle with attendance, potentially due to budget constraints or limited creativity.

ＳᑌＧǤＥᔕＴᏆＯᑎＳ ＦᗝＲ ＩᗰＰᖇＯᐯＥᗰＥᑎＴ

𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Host interactive events like water balloon fights, rooftop movie nights, and immersive game nights to foster stronger resident connections. 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Establish a dynamic community board (both physical and online) through NextDoor, Facebook, Instagram, or Discord to improve event awareness. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀: Introduce a shuttle service, an advanced package tracking system, and enforce a policy preventing office staff from dismissing resident concerns with "Ι'м тσσ вυѕу." 𝗡𝗼𝗶𝘀𝗲 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝘀: Implement better noise insulation, require new residents to sign a noise policy covenant, and provide detection devices for more transparent issue reporting.

Overall, the property excels in maintenance but could improve responsiveness, engagement, and operational efficiency. Thoughtful adjustments could enhance the resident experience...

I lived at Surrey for two years and, for the most part, had a good experience. Despite being on the first floor, I never heard my upstairs neighbors - though I heard that the sound proofing was bad on other floors. Location itself is very convenient, and the building itself is clean and well-maintained. Although the leasing staff changed about four times, everyone was friendly and helpful. Maintenance, towards the end of my stay, was great.

I was the first tenant in my apartment, and it came with a bunch of issues. The baseboards are cheap MDF, which are prone to water damage at the slightest hint of moisture. Even before I moved in, multiple baseboards already had water damage and were marked for replacement. Unfortunately, maintenance was slow, and it took months for them to be replaced. The bathrooms also had cheap MDF, and the areas underneath were not caulked, leading to further damage until I asked maintenance to address it.

There were also some minor issues with the closet door and cabinets. One major problem was the window, which wouldn't close properly without a lot of force, causing a loud bang whenever it was shut. This seemed to be an issue in other units as well. The frame appeared to be bent, and despite it being under warranty, it was never replaced. Two years later, the window still wasn't fixed. During the winter, this issue worsened, and my partner and I even got sick because we couldn’t fully close the window.

Another frustrating issue was with water metering. The property uses Conservice to handle water and sewer charges. On multiple occasions, I was charged more than twice what I was supposed to pay. This required several trips to the leasing office to resolve.

Finally, when moving out, I was hit with a painting fee on top of the mandatory cleaning fee, despite the charges being for normal wear and tear. It took several weeks of back and forth emails before they waived the painting fee. This is unlawful under Washington tenant rights and is the main reason for...

I had an amazing experience with the leasing staff in the beginning, but it quickly went downhill after moving in. Surrey presents itself as a newly built, luxury apartment but the infrastructure is poorly built.

The floors are incredibly thin and you can hear your upstairs neighbor walking regardless of if they’re wearing shoes or hard sole slippers in the house. We got unlucky with a neighbor who had a kid upstairs and they ran around at random hours (sometimes starting 7:30am) and parents can’t always control their kid running.

Then a new neighbor came in and we could hear them pounding something in the kitchen at 4am. The floors are built with such cheap materials that don’t block any noise. We’ve brought this up to management so many times but they did nothing to resolve the issue.

The water takes forever to heat up (really inconvenient when you have a baby esp) and even though we took hours patching up holes, repainting the walls with the buildings white paint, and leaving the place squeaky clean, they still charged us a cleaning fee of $245 and paint fee of $162. Don’t bother cleaning up when you leave the place.

Maintenance requests take forever to get resolved. We’ve been waiting almost a month to get some things fixed: water not heating up properly nor quickly, window screens coming off, etc.

Some pros of living here are: great location, clean amenities. Location is truly amazing. You’re right across the street from Hmart, Blazin Bagels, 8 min walk to the bus stop that takes you to downtown Seattle, 15 walk to the mall.

With that said, I wouldn’t...