Peet's Coffee — Restaurant in Belmont

I went in to buy fresh ground coffee to use at home. Got very good service at the counter - the lady helping me was knowledgeable and helped me pick a blend. She asked lots of questions to understand my needs and answered a lot of my questions. She offered me a complimentary sample of a blend I had been considering to take home. She also offered me a complimentary drink, but I was on a bike and in a rush. That was so generous! I am trying a cup brewed with the sample and it does indeed have the characteristics she told me to expect. Now I can't wait for tomorrow morning to brew up a cup of the blend I bought! Update: this Peet's location consistently offers great service above and beyond! I recently bought some beans @peets.com to avail of a great offer. However, I ordered whole beans because they only offer 3 grinds online. Today I took my online purchase in to have it ground. The very wonderful young lady at the counter did this for me with a smile and also offered me a complimentary brew. Based on the beans I had, she poured me exactly the one I would've chosen. Kudos to her for her...

Would love to give 5*s all around, but the woman who is taking up a table everyday all day with her painting and 'art' work is super rude and very standoffish. Makes me not want to come in despite the AMAZING staff here! She was hissing at me while I was waiting for my coffee and blurting out "SPACE?!? SPACE!?!" as if she was owed something. Really frustrating to see someone take up so much space and time here while (probably) spending next to nothing to help support this location. I'm all for coming to a coffee shop and spending time with my community, but this person sets up a mini 'art' gallery and is also advertising her 'art' to make a dime while being rude to regular customers and asking for 'space' in a crowded coffee shop?? I think she's only been here for maybe 9mo or so, but it's frustrating...

I was in line this morning when yet again a regular customer was arguing over the point system with the staff. The customer has done this before and was very rude to the staff. The service I had was fantastic and both workers were friendly. The regular customer than started to speak out against the others in line because we respectfully asked her to allow others to go as we have to get to work. I am leaving this here because the staff should not he subject to dealing with a regular customer that treats them that way. I am hoping this will find its way to the manager of this location and that they realize that this was an issue with the customer and not the staff. The service is always great here and to see the staff having to deal with that is frustrating as I spent years in...