McDonald's — Restaurant in Berlin Township

This location is down right absurd. One night, January 4th, 2016, I ordered a simple meal at 9:30pm, large number 9, and I was the only customer at the store. It took them 15 minutes to bring me my food, ridiculous! Not to mention the fries were cold, burger was warm, and mozzarella sticks were half frozen. I look through the window and the girl was on her phone doing nothing and talking to the other coworkers like nothing was wrong. So I thought I would try once more 2 nights later on January 6th, 2016, and I drove up to the menu to place my order and the woman was so low I could barely hear her, but she confirmed my order, she said pull up so I did...10 minutes went by and nobody was at EITHER window. So infuriated that I literally wasted 10 minutes of my life out in the cold weather to be ignored and downright refused my business. I don't know what kind of employees work there at night but they must not care for their job. I know good, hard workers that need a job and they would absolutely out work any of those workers at this McDonald's. Unfortunately I have to drive all the way to lindenwolds McDonald's on the white horse pike because their customer service is so much better. I will never come to this location ever again which is a shame since I work right across the street...

I placed a mobile order for 3 people and submitted it for pickup in the drive thru. There were 3 shakes in the order. I was not given or offered a cup carrier. The girl was very rude and didn’t say a word to me. When I was handed the food I politely asked for cup carrier and the window was slammed in my face with no words exchanged. When I waited and tried to get her attention, she walked away. I had to park to go inside and ask for the cup carrier to which she still tried to walk away from me when I walked up to the counter. I’ve had bad customer service experiences with this girl before. I completely understand being under staffed and stressed as I have managed restaurants and retail stores before, but this is completely unacceptable. Thankfully there was nothing wrong with this particular order but I only put a 1 star review because this poor customer service is an on going issue including orders...

We just had an awful experience. We ordered one 4 piece nugget and large fries. We have been using a gift card since COVID to avoid money transfer. As we move to the pick up window, my husband noticed that they charged us for four 6 piece nuggets and the fries. He is able to back up, and apparently they needed to find 3 different people to correct his mistake. They finally figure it out and we get to the pick up window and he now only charged us for 4 nuggets. The woman at the window, who was not wearing her mask over her nose, started arguing with us saying we didn't order fries. She said she even checked with the gentleman who messed up the order initially (who was very nice and apologetic). As she is arguing, my husband once again asks for the fries. Finally after waiting in the pick up window for over 15 minutes, my starving child got her order. What a...