Pizza By Alex — Restaurant in Biddeford

I want to give them a good review because the pizza really is delicious, but the staff were so incredibly rude. We ordered for the first time a couple weeks ago and two out of the three pizzas were amazing, and the third was decent but seriously lacking bacon for being a bacon pizza with onions added. When I called to order tonight I mentioned this and was told "We usually put 17 slices of bacon on" (she could have said 7, but it sounded like 17 to me, which seemed like a lot) and I explained mine definitely had nowhere near this and the bacon was very thin. She told me "that's just how it comes" in a really rude tone. I explained fine but bacon pizza should have enough bacon on it for you to taste it. She then asked if I wanted extra bacon, and I said not if it costs more, because honestly, I'm not in the habit of paying extra for what should be included. She asked if that was it and hung up, didn't tell me how long it would be, and didn't ask for my name.

I arrive trying to be in a good mood, deciding to give them the doubt and walk in to an adorable little puppy in tbe entry way with a case of beer holding it's leash in place. Clearly another customer's dog and it cheered me up. I walk in and get in line to pay, and three or four people walk in and get in line behind me. When it's my turn they skip over me and take the next person THREE TIMES. I'm standing there, at the front of the line, and they are pointing to people behind me and asking for their names and ringing them up. Now I'm getting annoyed again. Finally they had taken care of everyone else but me, and one of the girls takes out her phone and checks it before bothering with me. She asks my name, and I say "Nobody asked for my name on the phone, but it's Natalie and I..." and she cut me off "Oh, its you. Your pizza will be ready soon, it's $17.77." I hand her a $20, which she looks at three times as if I'm trying to short her, then takes it and gives me my change, then goes and whispers (loud enough for me to hear though) to the other girl "That's her." I go sit (because I'm pregnant and tired and still have no idea how long it will be). While I'm waiting one of the girls steps into the back room and begins loudly complaining about other customers "Usually they say thank you" she says before checking her phone. After a few minutes the other girl says "Uhm. Excuse me, your pizza is ready!" Every other person had been politely called up by name. She shoves my pizza across the counter and says nothing. I walk away, nearly in tears, because that is how nasty these two girls had been to me, and I felt incredibly embarrassed as it was pretty obvious to the others waiting.

Needless to say I will NEVER be back, and would recommend anyone who appreciates being treated like a human being to order pizza elsewhere...

I grew up in Lawrence, MA, and enjoyed some very good "New England Greek" pizza. Most of the places I knew as a kid have long since closed. The few that remain have changed - the ingredients are different, especially the cheese. It's obvious how much local shops have cheapened out to stay in business at the expense of quality. And gone from all is the crunchy crust. I'm of the opinion that it's the sauce that makes a pizza, but it's more often than not the crust which can ruin it. Pizza by Alex has renewed my love of New England Greek Style pizza. Have you ever see the Disney Movie Ratatouille? Do you remember the scene when the critic eats at the restaurant, and takes his first bite of the ratatouille that is served to him, and he is transported back in time to a memory of being a kid and eating - loving - the food his mom cooked for him? That was me last month eating at Pizza by Alex for the first time. Thank you for helping me, for confirming for me that my memories of what New England Greek pizza should be like were not just rosy imaginations of a time in my life long since gone. Why can't more pizza shops be like this? I still live in Northeast Mass, but I find myself making trips to Maine occasionally... I will make the trip again into Biddeford. I will gladly add many out of the way miles to my travels to have that...

How the mighty have Fallon Grew up eating Alex it was always a family favorite not just my immediate family but aunts uncles cousins we grew up on Eating in and taking out special occasions or just having a craving there Greek style pizza was incredibly unique compared to most others in southern Maine but unfortunately the times have changed now it breaks out hearts no one in my family eats there anymore parents cousins aunts uncles they changed there ovens there recipes there ingredients all for the worse it's a salty mess now every so often we will drive by and one of us will remark maybe we should give them a try again it's been so long since we have been and then we talk about it and remember awful it was the last half a dozen times we kept giving them a second chance and how disappointed we always were this went from a staple of my childhood and when friends come from out of town a must try to a stay away if you are in the Biddeford area and craving pizza colleti's pizza factory is a far superior product although it is Neapolitan style pizza compared to Greek if you are craving Greek pizza just go to Saco house or someplace like...