Popeyes Louisiana Kitchen — Restaurant in Blue Ridge

10/02/2024 Review Update - After several horrific experiences with this location, I wrote my original review in March, 2022, then wrote Popeye's Customer Gives A Crap Dept. to let them know they had a horrible location on their hands. I got a generic "oh gee we're sorry" response which I then knew they truly didn't care. Every time I drive by the Blue Ridge location there were seldom more than one customer car, so I got to snicker each time that this lousy location was going to be closing in short order.

Today I really wanted one of their Spicy Chicken Sandwiches & figured if that's all I ordered, how could they possibly screw it up? From the time I pulled up to the speaker to order until my sandwich came out the window it was 12 minutes. Then I knew I was in trouble, so I took the sandwich out, unwrapped it & it was cold & horribly greasy. So I stepped out of my car & returned the horrible sandwich on the pick-up window, then went across the street to Bojangles.

Read the reviews here & on Yelp - this is a horrible location with horrible service, horrible food & most importantly a horrible franchisee that doesn't care. I can't wait until they close their doors & the franchisee loses a ton of money - maybe then they will learn you can't get away with serving sickening & frankly, dangerous food.

03/22/2022 Original Review - Using the drive-thru at this location on three separate occasions I ordered 2 Spicy Chicken Sandwiches @ $3.99 ea & 1 Regular Cajun Fry @ $2.79. The order screen each time showed 1 Spicy Chicken Sandwich @ $3.99 & 1 Spicy Chicken Sandwich Dinner (includes one regular side) @ $7.69.

Here's facts:

1. What I ordered should have cost $10.77 (not including tax).
2. What they tried to sneak as an up-charge to a dinner raised the cost to $11.68 (not including tax), or a quick $0.91 profit for them plus an even higher sales tax charge to me.

If this happened once, I'd mark it up to cashier boo boo. Twice caused me concern. Three times made me wonder if this is how management trains their people to rip off customers. So I wrote to Popeye's Corporate with details of my experiences & they actually responded with "I am so sorry to hear about the pricing issues you've encountered at our 30 Cook St location. We take this kind of feedback to heart and appreciate you for bringing this matter to our attention".

I shared with Popeye's Corporate that I wanted to get a response as to their actions & the outcome, or I'd be going to Social Media to forewarn & protect other consumers, at least in this area, from rip-off attempts I experienced.

It's been a month with no response, so here's your warning Blue Ridge - watch the order screen to make sure it shows what you ordered, not what they 'interpreted'. Also closely review your receipt for the...

I recently had the pleasure of dining at the new Popeyes located in Blue Ridge, Georgia, and I must say, my experience was nothing short of outstanding. I was greeted with warmth and enthusiasm by the restaurant's staff, particularly by an exceptional employee named Jacob.

Jacob's customer service skills were truly top-notch, and his dedication to ensuring a positive dining experience was evident throughout my visit. He exuded professionalism, courtesy, and a genuine desire to make every customer feel welcome and satisfied.

Not only did Jacob go above and beyond to accommodate my needs, but he also demonstrated an impressive knowledge of the menu. He patiently answered all my questions, provided helpful recommendations, and even took the time to explain the unique flavors and spices that make Popeyes' offerings so delightful.

What impressed me the most about Jacob was his attentiveness to detail. Despite a busy restaurant, he managed to maintain a calm and collected demeanor, efficiently handling orders and ensuring prompt service for all customers. He had a remarkable ability to multitask while still maintaining a friendly and personable interaction with each person he served.

Moreover, Jacob's infectious enthusiasm was contagious. He genuinely seemed to enjoy his work, and his positive energy created a welcoming atmosphere that enhanced my dining experience. I observed him interacting with other customers, and it was evident that he treated everyone with the same level of respect and attentiveness.

I highly recommend visiting this Popeyes location and specifically requesting to be served by Jacob. His commitment to ensuring an enjoyable dining experience is truly commendable, and I am confident that he will continue to make a positive impact on all those he serves.

Thank you, Jacob, for your outstanding service, and thank you, Popeyes, for fostering a culture of excellence in customer care at your Blue Ridge,...

Walked in to get a mobile order. The lady at the counter was inserting the pieces of paper onto the trays. She was mad at something because she kept slamming the trays down on top of each other fairly hard. She asked my name and started working on my order on the screen. She DID NOT use gloves. I asked her if that was my order. She said are you Justin? I said yes as I already had told her my name. I asked her if she could remake my chicken sandwich. She copped an attitude with me and said "I just washed my hands." After she made it, she threw it on the counter and it slid off and fell on the floor. She mumbled something to herself along the lines of "I aint doing this crap no more" and walked out of the store. The ONLY reason I'm giving 2 stars is because the manager came up and apologized. He said it was his fault. Idk what that means. His fault he hired her? He gave me an extra piece of chicken. I do appreciate him trying to make it right, even though they had to remake my order 3 times. Once for not wearing gloves and 2nd for throwing it on the counter while being angry, making it slide off and hit the floor. I usually don't post about angry people because we are all human, but this lady didn't want to be there. You could tell by her attitude and demeanor. hope whatever she is dealing with, that it resolves for her soon. I will give it a few months before I...